Appointment Coordinator
Service
up to $50,000
Job schedule
40h -
Terrebonne Ford, a reference in the automotive field for over 30 years, is looking to strengthen its team with a Coordinator for Appointments for our dynamic establishment. If you are an organized, proactive person with a passion for customer service, this opportunity is made for you!
As an Appointment Coordinator, you will be at the heart of the interaction with our clientele, ensuring a smooth and satisfying experience. Here is an overview of your responsibilities:
- Planning and managing appointments for after-sales service, in coordination with technicians and customers.
- Welcoming customers, assessing their needs, and consulting them on available services.
- Following up on customer files and managing incoming and outgoing calls to confirm appointments and provide information about our services.
- Close collaboration with the service team to maximize operational efficiency and ensure exceptional customer satisfaction.
- Resolving issues and responding to customer concerns quickly and professionally.
To succeed in this role, you must possess the following qualifications:
- A minimum of one year of experience in a similar role or in a customer service environment.
- Excellent organizational skills and the ability to manage multiple tasks simultaneously.
- Strong communication skills, both oral and written, in French. Knowledge of English is an asset.
- Ability to work independently and as part of a team.
- Proficiency in appointment management and service software tools.
At Terrebonne Ford, we value innovation and commitment to our employees. By joining our team, you will benefit from:
- Competitive compensation tailored to your experience.
- Ongoing training to ensure your professional development.
- A collaborative and stimulating work environment focused on service excellence.
- Comprehensive benefits, including dental and medical insurance, sick leave, and much more.
Join a winning team recognized by the Ford President's Award 2023, and be part of a company that places customer satisfaction at the heart of its priorities. If you are looking for a dynamic career in the automotive sector, we would be happy to welcome you to our team!
- Answer phone requests
- Cash register management
- Customer service
- Filing documents
- Making appointments
- A retirement plan for employees
- Business closed on weekends
- Competitive compensation
- Dental insurance plan
- Disability insurance
- Employees assistance program
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Public transportation nearby
- Safety glasses with prescription
- Sick day off paid
- Travel insurance
- Vision insurance plan
Desired profile
1 year as Appointment Coordinator
- Interpersonal skills
- Organized
- SDS
Terrebonne Ford
Terrebonne, QC
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Job: appointment coordinator in the automotive industry in Terrebonne
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Terrebonne Ford is Currently Hiring a appointment coordinator in Terrebonne
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