Technical Advisor for Commercial/Diesel Trucks

Job Summary

• Greet clients and gather the necessary information to identify and define their vehicle repair and maintenance needs;

• Sell maintenance services and organize the schedule for the execution of work while ensuring quality customer service;

• Hold a card issued by the joint committee in regions that are subject to collective agreement decrees, if applicable.

Main Tasks

• Warmly welcome clients upon their arrival and obtain information regarding their vehicle;

• Explain to clients the nature of the work being performed and all associated costs;

• Advise clients on how to care for their vehicle and emphasize the importance of maintaining it according to the manufacturer's technical specifications;

• Ensure that clients are informed of any promotions or services offered by the dealership;

• Be responsible for handling phone calls, emails, or texts regarding appointments and ongoing work;

• Schedule appointments for maintenance services;

• Gather information about clients and their vehicle before their arrival at the dealership, whenever possible;

• Sell lubrication services, safety inspections, and other similar services or any other maintenance required by the manufacturer;

• Accurately record issues related to the client's vehicle on the repair order;

• Delegate tasks to technicians;

• Take into account previous inspections, inspect the vehicle, and make recommendations for any additional required repairs;

• Prepare a detailed and accurate estimate of labor and parts costs;

• Set the execution deadline and verify with the workshop dispatcher if necessary;

• Obtain the client's signature on the repair order and provide them with a copy;

• Establish the client's payment method and obtain credit approval if necessary;

• Inform the workshop dispatcher of the work to be carried out;

• Monitor the progress of work throughout the day;

• Communicate with clients regarding any changes to the estimate or execution timeline, explain the costs and time needed in detail, and obtain appropriate authorization before proceeding with any additional work;

• Check the extent of warranty coverage on the vehicle to be repaired before commencing work;

• Review repair orders to ensure that work is completed and that any additional repairs and authorizations are recorded;

• Close the repair order according to standards;

• Ensure that vehicles are parked in designated areas;

• Ensure that vehicles are locked and that all keys are labeled and stored correctly;

• Ensure that service forms, repair lists, and price lists are up to date;

• Be active in the quality control process to avoid returns to the workshop;

• Inspect the vehicle’s body, inform the client if any work is needed, and have an estimate prepared accordingly;

• Ensure the cleanliness of the workspace.

Job Type: Full-time, Permanent

Benefits:

• Dental Insurance
• Supplemental Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off
• On-site Parking
• Casual Dress Code