Service Advisor
Service
up to $90,000
Job schedule
40h -
Terrebonne Ford, a dealership of choice on the North Shore of Montreal, is looking for a passionate and dedicated Technical Advisor to join our dynamic team. If you wish to grow in the automotive sector within a company recognized for its excellence in customer service, this opportunity is made for you.
Key Responsibilities:
- Welcome customers and assess their needs regarding technical services.
- Provide recommendations and technical advice on the products and services offered by Terrebonne Ford.
- Coordinate the execution of repairs and maintenance of vehicles, ensuring customer satisfaction at every step.
- Collaborate with the after-sales service team to ensure effective follow-up on requests and repairs.
- Ensure that safety standards and industry regulations are complied with at all times.
- Establish and maintain lasting relationships with customers by providing an exceptional experience.
Required Qualifications:
- A minimum of two (2) years of experience in a similar position within the automotive industry, preferably in customer service.
- In-depth knowledge of Ford vehicles and after-sales service practices.
- Excellent communication skills, both oral and written, in French; knowledge of English is an asset.
- Ability to solve problems quickly and work under pressure.
- Customer service orientation and the ability to build trustful relationships with customers.
What We Offer:
- Competitive compensation based on experience.
- A continuous training program to help you develop your technical and professional skills.
- A comprehensive range of benefits, including medical, dental, and disability insurance, as well as an employee assistance program.
- A dynamic and collaborative work environment that values performance and commitment.
Joining Terrebonne Ford means becoming part of a team that ranks among the best in the industry, winning the Ford President's Award in the Diamond Club category for the 13th time in 2024. We look forward to discovering motivated talents who want to contribute to our mission of excellence.
- Answer phone requests
- Customer follow-up
- Customer service
- Follow up on repair and services
- Making appointments
- Open and close work orders
- Prepare repair and service estimates
- Service and products sales
- Business closed on weekends
- Competitive compensation
- Continual training
- Dental insurance plan
- Disability insurance
- Employees assistance program
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Public transportation nearby
- Sick day off paid
- Travel insurance
- Uniform provided
- Vision insurance plan
Desired profile
2 years as Service Advisor
- Ford
-
English is an asset
-
French
-
English is an asset
-
French
- Interpersonal skills
- Organized
- Team spirit
- Microsoft Office - Outlook
- SDS
- Passenger Car Driver's License
Terrebonne Ford
Terrebonne, QC
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Job: service advisor in the automotive industry in Terrebonne
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