Join an elite team within the Taddeo Auto Group, proud owner of the Volvo Laval, Volvo Mont-Royal, Polestar Montréal, and Honda Centre-Ville dealerships. We are much more than just an employer: we offer an inclusive work environment where innovation and excellence are celebrated daily.

By joining our team, you will benefit from:

A competitive salary that recognizes your value; Comprehensive group insurance, including an Employee Assistance Program for you and your family; A pension plan (RÉER) with employer contributions to secure your future; Memorable company events that strengthen team spirit; And free parking for your daily comfort.

Job Summary

Under the supervision of the Service Director, the technical advisor is responsible for greeting customers, assessing their vehicle repair and maintenance needs, proposing tailored services, and planning the execution of work while ensuring a superior customer experience.

Main Responsibilities

Welcome customers, gather information about their vehicle, and update their contact details. Check warranty coverage and conduct a road test if necessary. Inspect the vehicle, advise customers on necessary repairs, and prepare a detailed estimate. Explain the work, obtain customer approval, and plan timelines for execution. Coordinate work with the workshop and monitor progress. Inform customers of any changes related to costs or timelines and obtain their authorization for additional work. Communicate with customers when the vehicle is ready and finalize the repair file. Manage payments and ensure the smooth delivery of the vehicle. Respond to appointment requests and follow up on ordered parts. Participate in quality control and handle customer complaints. Perform any other related tasks.

Requirements

High school diploma (DES) and a minimum of 3 years of experience in a similar role; OR Technical advice certification with 2 years of experience;

Bilingualism (French/English) required; Computer skills related to the automotive sector; Valid driver's license.

Required Skills

Excellent customer service skills; Ability to manage multiple tasks simultaneously with precision and organization; Excellent communication skills and teamwork; Attention to detail, accuracy, and ability to solve problems quickly; Autonomy, initiative, and good judgment; Flexibility and adaptability to changing priorities; Professionalism and exemplary behavior representing the company's image.

The use of the masculine gender has been adopted to facilitate reading and has no discriminatory intent.

Job Type: Full-Time, Permanent

Compensation: starting from $70,000.00 per year

Benefits:

Dental Insurance Vision Insurance Paid Time Off On-Site Parking Working Days:

Monday to Friday Shift:

8 Hours Day Shift Experience:

Technical advising: 3 years (Required) Language:

French (Required) English (Required) Job Location: On-site