Chartrand Ford Inc

Welcome to Chartrand Ford When it comes time to shop for a new vehicle, choosing the right dealership is no trivial matter. The quality of the service received, the range of services offered, the customer approach, the professionalism and listening skills of the team, as well as the quality of the facilities, are all criteria that can influence your decision to make the right choice.

By choosing Chartrand Ford for your next vehicle, you can be sure you won't go wrong. Discover what makes us a unique dealership where it’s pleasant to shop for or service your Ford vehicle.

The advantages of doing business with Chartrand Ford A family-valued company Chartrand Ford is primarily a company where customers and employees form a big, beautiful family. Our priority: the quality of service and customer satisfaction! Every interaction with one of our employees will help you understand the values of our company and also our passion for automobiles.

A passionate team Because a car dealership relies primarily on its team, we are very proud to have top-notch employees who are passionate about the Ford brand. Every day, each team member demonstrates with their determination, warmth, and unique smile the joy of serving you.

Your satisfaction guaranteed We confidently assert that your satisfaction will be guaranteed. Indeed, with a customer satisfaction rate of 97.8%, you can be assured of being well served whether you are acquiring a new vehicle, or having your existing vehicle maintained or repaired. Customer satisfaction is our number one priority.

Service, parts, accessories, and bodywork Doing business with us is easy! In addition to selling new and used vehicles, all the services you need for the maintenance and repair of your Ford vehicle are available at the same location. Whether you are looking for a part or the perfect accessory, or need body repairs, Chartrand Ford is the place to go!

A multi-generational team We are a team of over 100 employees capable of providing a level of service that combines modernity and experience for better efficiency. Each person is selected, of course, based on their skills for the position but also in relation to the company's values, expertise, and culture.

A collaborative team Interconnection between all departments is essential. An approach where every customer request is handled the same way, regardless of the service needed. After meeting with a sales advisor, your file, including information about your family and financial situation, your goals, etc., is immediately forwarded to the financial manager who will take care of you. They can then communicate with the service or parts department depending on your request. Rest assured, we truly prioritize your needs.

A dealership where shopping is a pleasure Coming to Chartrand Ford guarantees you receive five-star service, meet professional and friendly employees, and enjoy facilities at one of the best Ford dealerships in the Montreal area. We offer you the best in the industry and are here with you, for you!

Flawless after-sales service Being attentive and responsive, offering solutions, and providing professional advice—this is how we view after-sales service. At Chartrand Ford, we don’t turn you away five minutes after delivering your vehicle or right after you pay for maintenance or repairs done here. For us, nothing is finished until you are completely satisfied.

A constant evolution Every one of your comments undoubtedly contributes to the improvement of our services. We take nothing lightly, on the contrary. Whenever an opportunity arises, one of our managers will take action so that each team can learn from your experience. We aim for excellence, and it is with you that we will succeed!

Innovation in action To adapt to market changes and ensure you receive consistently optimal service, we must constantly challenge our practices. We do not take for granted what might seem “normal” to some. Each team strives to ensure the highest standards are met, and we continually review our methods to move towards excellence.