Aesthetic Manager

Hyundai Sherbrooke is seeking a passionate and customer service-oriented Director of Aesthetics to lead our aesthetics department and ensure the impeccable presentation of our vehicles and services. You will be responsible for establishing and maintaining aesthetic standards for customer reception and vehicle preparation, while supporting operational objectives and the company's reputation.

Key Responsibilities

• Define, implement, and enforce aesthetic standards for sold vehicles, post-sale vehicles, and showroom spaces.
• Supervise teams dedicated to detailing, aesthetic preparation, and internal/external cleanliness of vehicles; coordinate schedules and ensure efficient delivery execution.
• Guarantee the visual and sensory quality of vehicles before delivery: washing, polishing, protections (leather, fabrics, surfaces), final quality control, and interior/exterior presentation.
• Develop and ensure the deployment of operational procedures, training, and quality follow-ups related to automotive aesthetics.
• Manage the department’s budget (purchases of products and equipment, inventory management, cost optimization) and optimize resource utilization.
• Collaborate with sales, after-sales service, and marketing to enhance vehicle presentation in the showroom and online (photography, videos, product sheets).
• Ensure compliance with safety, hygiene, and environmental standards; oversee the application of personal protective equipment (PPE) and workplace safety procedures.
• Monitor and analyze performance indicators (preparation times, touch-up rates, customer satisfaction) and propose continuous improvements.
• Participate in training and the development of internal talents, fostering a culture of excellence and customer service.

Candidate Profile

• Minimum 3 years of experience in a similar role or managing an aesthetics/detailing department within an automotive dealership or workshop.
• Proven expertise in automotive detailing, surface protection (coatings, waxes, treatments), interior and exterior maintenance, and knowledge of materials (leather, textiles, finishes).
• Demonstrated leadership and team management skills, ability to train, motivate, and coordinate multidisciplinary staff.
• Strong customer orientation, attention to detail, and high responsibility for quality and brand image.
• Excellent organizational skills and ability to manage multiple priorities in a dynamic environment.
• Good communication skills in French; English is an asset.
• Knowledge of automotive sector standards and procedures and ability to work according to Hyundai standards.
• Valid driver’s license.

Benefits and Conditions

• Competitive package and opportunities for professional development within a growing group.
• Stimulating work environment focused on technical expertise and customer service.
• Modern equipment and support for ongoing training.
• Flexible hours and benefits that support work-life balance.

Note This position emphasizes aesthetic quality and customer service, with a collaborative approach among departments to ensure an impeccable customer experience and vehicle presentation that meets Hyundai standards.