Appointment Coordinator
Service
Starting at $25.00 / h + commissions
and bonus
Department schedule
Job Description We are seeking an Appointment Coordinator for Joliette Ford Lincoln, a dealership part of Groupe St-Jean, located in Joliette. You will play a key role in coordinating service appointments to provide a smooth and professional customer experience.
Key Responsibilities
- Plan and coordinate all appointments for the service department.
- Respond to inquiries by phone and email, ensuring clear and courteous communication.
- Update customer records in the management system (CRM/DMS), and ensure information accuracy.
- Manage reminders, confirmations, and appointment changes in real time.
- Participate in the continuous improvement of the customer experience and the reception process.
Qualifications
- Minimum 2 years of experience in a dealership service department.
- Excellent communication skills in French.
- Strong organizational skills, ability to manage priorities and work as a team.
- Proficiency with computer tools and ability to use a CRM/DMS or planning software.
- Customer service orientation and professionalism in daily interactions.
What We Offer
- Competitive compensation
- Ongoing training and support
- Dental insurance, disability insurance, life insurance, and prescription drug coverage
- Employee discounts
- Free parking
- Sick leave
Type of Employment: Permanent, Full-time
- Answer phone requests
- Clerical tasks
- Customer service
- Making appointments
- Business closed on weekends
- Competitive compensation
- Continual training
- Dental insurance plan
- Disability insurance
- Employees discounts
- Free parking
- Life insurance plan
- Medical insurance
- Paid training
- Sick day off paid
Desired profile
no experience required as Appointment Coordinator
Joliette Ford Lincoln
New vehicle dealership
Joliette QC, Canada
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Job: appointment coordinator in the automotive industry in Joliette
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Joliette Ford Lincoln is Currently Hiring a appointment coordinator in Joliette
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