ASSISTANT TO THE USED VEHICLE SALES MANAGER

Volvo Saint-Léonard is looking for a Assistant to the Used Vehicle Sales Manager to join its team.

This is a key position within the used vehicle department. The assistant works directly with the manager and plays an important role in supporting the sales advisors, managing transactions, and ensuring the smooth functioning of the department.

We are looking for a person with at least 5 years of experience in car sales, recognized for their results, leadership, and ability to close sales.

KEY RESPONSIBILITIES

Sales and Closure of Transactions

• Intervene in transactions when a manager’s involvement is required.
• Handle complex negotiations.
• Support sales advisors with their files and negotiations.
• Manage objections and find solutions tailored to customer needs.
• Actively participate in closing sales.
• Ensure good profitability on transactions.
• Be a resource for the sales floor team.

Team Management and Support

• Support and supervise used car sales advisors.
• Provide coaching directly on the sales floor.
• Share best practices in sales and negotiation.
• Ensure adherence to dealership processes and standards.
• Participate in monitoring team results and goals.
• Support the manager in daily department operations.
• Ensure continuity of operations during the manager’s absence.

Sales Management and File Control

• Verify transaction conditions and important details.
• Ensure accuracy of prices, discounts, warranties, and products.
• Follow up on ongoing sales until completion.
• Collaborate with the financing department and other dealership services.
• Identify issues in files and implement necessary corrections.
• Ensure vehicles and files are ready before delivery.

CRM and Customer Follow-up

• Ensure rigorous and consistent use of CRM by the sales team.

• Follow up with potential clients, internet inquiries, appointments, and sales opportunities.

• Check the quality and frequency of follow-ups by advisors.

• Ensure that information, notes, activities, and next steps are properly documented in the CRM.

• Follow up on unsuccessful clients and ongoing opportunities.

• Use the CRM as a management tool to improve conversion rates, follow-up quality, and team performance.

• Strong proficiency with computer tools and CRM/DMS systems used in the automotive industry.

Assets

• Knowledge of Activix CRM, PBS DMS, Dealertrack, vAuto, and automotive inventory and marketing management tools.

THE IDEAL CANDIDATE

We are looking for someone recognized as an excellent closer who knows when to intervene in a transaction and has sufficient experience to support both advisors and the manager.

This position is not just about supervision. The assistant must be present on the sales floor, involved in transactions, and able to lead by example through results and customer approach.

It’s an excellent opportunity for an experienced sales advisor looking to take a new step in their career and move into a management role.

Position: Assistant to the Used Vehicle Sales Manager
Type of employment: Full-time
Location: Volvo Saint-Léonard
Required experience: Minimum 5 years in automotive sales

Are you an excellent salesperson, do you enjoy closing deals, and do you want to move into an assistant management role?

We want to meet you.