Automotive Accounting Trainer & Implementation Specialist
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Job Description
PBS Systems has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
About the role
As an Automotive Sales Specialist - Training & Implementation, you will deliver expert training and support to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering learning, and maximizing customer success with our software.
This position is based out of Calgary, Alberta and requires travel to customer sites in Canada, the USA, or the Caribbean. Half of the work is done from the office, the other half involves traveling to dealerships as part of the installation team.
Responsibilities
- Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded.
- Independently manage and deliver all assigned training sessions within primary silo.
- Become an independent install resource.
- Develop a thorough understanding of PBS software and related training processes.
- Respond promptly to internal and external training requests.
- Gain proficiency in data entry and other key operational tasks.
- Stay up-to-date and understand process documentation as departmental processes evolve.
- Share knowledge across silos and contribute to team learning and development.
- Take initiative to expand product knowledge and participate in cross-training opportunities if possible.
- Support a collaborative and positive team environment.
- Perform other duties and responsibilities as assigned.
Requirements
- 1-2 years' previous automotive experience with a focus in sales operations.
- Strong computer skills including proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Ability to quickly learn and adapt to new software tools is essential.
- Ability to travel within Canada and the USA approximately 2 weeks per month.
- Valid passport (or the capacity to obtain it) and full driver's license are required.
- Excellent communication skills, including presentation and public speaking.
- PBS software experience is a strong asset.
- Experience facilitating in-person and virtual training sessions is a strong asset.
- Strong problem solving and troubleshooting skills.
- Effective time management and organizational skills.
- Ability to multitask and prioritize.
- High school diploma.
Benefits
- Professional development: continuous training, industry certifications, and clear pathways for career advancement.
- Travel opportunities to locations across Canada, the U.S., and the Caribbean.
- Comprehensive health benefits including medical and dental coverage.
- Paid time off to help recharge and maintain work-life balance.
- Inclusive culture fostering collaboration and support.
- Employee recognition programs and performance-based incentives.
- Competitive compensation package including competitive annual base salary.
- Up to $4,800 per year in product certification bonuses.
- Outstanding travel incentive bonuses.
- Additional performance incentives.
- Staff discounts with partners such as GM, Dell, and more.
PBS Systems
Join PBS Systems as an Automotive Accounting Trainer delivering virtual and onsite training for Dealer Management Software with travel across North America.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive accounting trainer & implementation specialist Job in the :sector Sector in Winnipeg
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