Automotive Appointment Coordinator - Jim Pattison Toyota Northshore
Expected salary range
$22 / h
Job status
Location
Workplace
Job Description
Jim Pattison Toyota Northshore has an exciting opportunity for an Automotive Service Appointment Coordinator to join our dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery.
About the role
As an Automotive Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction.
Schedule:
- This is a full-time, permanent role of 40 hours per week.
- The regularly scheduled hours will be Tuesday to Saturday.
Pay Range:
- $19.00 to $22.00 per hour, depending on experience.
Responsibilities
- Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels.
- Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival.
- Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability.
- Follow up with customers regarding appointment reminders, service updates, and vehicle status.
- Manage the service drive schedule to optimize workflow and minimize customer wait times.
- Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments.
- Maintain accurate customer and vehicle records within the dealership management system.
- Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach.
- Support the Service team with administrative tasks as required to maintain smooth daily operations.
- Follow all company policies, procedures, and safety standards.
- Ensure a high degree of confidentiality with company and customer information.
- Participate in maintaining a supportive and engaging working environment.
Requirements
- Previous experience in a customer facing, administrative, or automotive service role is preferred.
- Experience with dealership management systems or scheduling software is an asset.
- Exceptional communication and interpersonal skills, both verbal and written.
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Detail oriented with a high degree of accuracy in data entry and record keeping.
- Ability to remain calm, professional, and focused under pressure.
- Ability to work effectively both independently and as part of a team.
- Reliable, punctual, and dependable.
- A valid BC Driver's License is required.
- This role requires successful candidates to submit a satisfactory Driver’s Abstract.
Continue your search
Tribe513
Join Jim Pattison Toyota Northshore as an Automotive Appointment Coordinator managing service scheduling and customer communications.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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