Automotive Customer Service Representative (Bilingual English/Spanish)

About the role

Join our award-winning “One Concentrix” team as a remote automotive customer service representative! We are looking for passionate and determined people who want to make a difference by delivering exceptional customer experiences and solutions on behalf of one of the world’s most famous brands. If you are ready to grow within a Fortune 500 company with an award-winning, inclusive culture, your new career starts here. (Veterans are encouraged to apply.)

Are you looking to change careers for a remote position with a forward-thinking global organization that puts people first and fosters an inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that is regularly recognized with awards such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”? Then the remote Automotive Customer Service Representative (Bilingual English/Spanish) position at Concentrix is for you!

As a remote Automotive Customer Service Representative (Bilingual English/Spanish), you will join a naturally diverse, globally distributed team where everyone contributes to one another’s success and well-being, united by the pride of being game changers. Together, we act as a smart transformation partner for the world’s most famous brands, delivering exceptional customer experiences through cutting-edge technological innovations.

This is an excellent remote opportunity that will allow you to rethink your career path while building lasting friendships. We will provide all the training, technology, and ongoing support you need to succeed. In addition, Concentrix offers real potential for career growth (and personal development). In fact, about 80% of our managers and leaders have been promoted internally! That is why we offer a range of free training and leadership development programs designed to help you move toward the career you have always dreamed of.

Responsibilities

As a remote Automotive Customer Service Representative (Bilingual English/Spanish), you will:

• Provide customer support (inbound calls) by following a call-handling guide and using the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, record, and research information in databases.
• Offer additional products and/or services.
• Deliver a superior customer experience… with a smile.

Requirements

Your skills, integrity, and genuine empathy will create value and contribute to success in every customer interaction. Other qualifications required for this remote Automotive Customer Service Representative (Bilingual English/Spanish) position are:

• Fluency in Spanish and English.
• At least one year of customer service experience.
• Full availability.
• High School Diploma or equivalent (GED).
• A quiet, distraction-free home work environment.
• Ability to multitask in a fast-paced environment.
• Willingness to learn to use new technologies.
• Strong computer navigation skills and PC knowledge.
• A desktop or laptop computer to complete computer and internet connection tests; a work computer may be provided depending on the position, but this is not guaranteed (this will be discussed in more detail with a recruiter).
• High-speed internet connection (no wireless/hotspot or satellite connection) and a smartphone.
• Reside in the United States or have a valid U.S. residential address.

Physical and cognitive requirements

The employee must regularly use a computer, keyboard, telephone or headset, and other office equipment as part of the essential functions of this position. The work is generally sedentary.

Reasonable accommodation statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you need a reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests can be made by contacting [contact information not provided]. All information will be treated confidentially and used only to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist with screening and/or evaluating candidates. These tools may be used to assess resumes, applications, and other submitted documents to help us identify the best candidates for the position.

Work authorization

Only qualified candidates legally authorized to work in Canada will be considered. Currently, this position can only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK. For more information about available work provinces and equal employment opportunity as a candidate, please click [link not provided].

Benefits

One of our company’s cultural beliefs is: “We support our people.” That is why we invest in our talent (the people who make things happen), our infrastructure, and our capabilities to ensure the long-term success of our teams and clients. We will also invest in YOU to support your career growth and personal development. Benefits offered to eligible U.S.-based employees for this position include:

• The base pay for this position is $20 per hour (the hourly rate will not be less than the applicable minimum wage), plus bonuses tied to individual and company performance. Actual pay will vary based on work location, qualifications, skills, training, experience, and abilities.
• Medical, dental, and vision insurance; a comprehensive Employee Assistance Program (EAP); a retirement savings plan; paid time off and holidays; and paid training days.
• Option to enroll in DailyPay to access your pay “in advance,” whenever you want.
• Paid training and performance-based bonuses.
• Attractive referral bonus opportunities.
• Networking opportunities within groups organized around various themes: women’s network, Black professionals, LGBTQ+ pride, Ability (disability), Dynamic (neurodiversity), women in tech, OneEarth champions, and more.
• Health and wellness programs with qualified partners to help you take care of your health.
• Mentoring programs to support your rewarding career journey.
• Remote work option.
• Programs and events promoting diversity, equity and inclusion, global citizenship, sustainability, and community support.
• Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and many more.
• A range of other benefits and perks.