Automotive Customer Service Representative

Job opportunity

Expected salary range

Apply with your own terms

Location

Kirmac Collision & Autoglass
New Westminster, BC, Canada

Workplace

On site

Job Description

About the role

Deliver thoughtful automotive customer service through clear communication, accurate documentation, and organized appointment scheduling. Support customers throughout their repair journey.

As a Customer Service Representative, you will welcome customers and connect them with technicians, partners, and vendors. The work combines customer interaction, administrative responsibilities, and team support. You will manage repair information while helping customers feel confident throughout the process.

Bring automotive customer service, organization, and communication skills to guide customers and support accurate repair administration.

Responsibilities

  • Build positive customer relationships in person and by phone
  • Submit ICBC rental forms and guide customers through processes
  • Schedule repair appointments and manage shop calendars
  • Generate repair orders with accurate documentation
  • Provide repair updates through phone, text, and email

Requirements

  • Excellent verbal and written communication skills
  • Strong organization, accuracy, and attention to detail
  • Friendly, professional approach with strong people skills
  • Passion for vehicles and helping customers
  • Valid driver's license and solid professional references

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Kirmac Collision & Autoglass

Kirmac Collision & Autoglass

Deliver automotive customer service through clear communication, accurate documentation, and organized appointment scheduling.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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