Automotive Dealership Service Manager

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

UpAuto
Toronto, ON, Canada

Workplace

On site

Job Description

About the role

Lead automotive service operations at UpAuto Group, using dealership leadership and financial oversight to guide an on-site service department. Drive customer satisfaction while managing daily fixed operations.

This full-time, permanent Service Manager role leads a busy dealership service department. You will manage service advisors, technicians, apprentices, and support staff while overseeing budgets, performance metrics, workflow, and compliance. The position requires dealership service experience, business acumen, and strong communication.

Bring dealership leadership, operational analysis, and customer service expertise to UpAuto Group's automotive service department.

Toronto, Ontario

Responsibilities

  • Plan, direct, and evaluate daily service department operations
  • Hire, train, coach, and motivate department personnel
  • Manage budgets, financial statements, reports, and revenue forecasts
  • Monitor repair order, labor rate, efficiency, and parts metrics
  • Resolve complaints and maintain strong customer satisfaction scores

Requirements

  • Automotive dealership service experience with management experience preferred
  • Valid provincial driver's licence and clean driving record
  • Understanding of fixed operations accounting and gross profit structures
  • Proficiency with PBS and automotive repair software
  • High school diploma; automotive management education preferred

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UpAuto

UpAuto

Lead UpAuto Group’s on-site dealership service department, overseeing daily operations, staff, budgets, performance metrics, workflow, and compliance.

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