Automotive Financial Services Manager

About the role

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years. Planet Ford is looking for a Financial Services Manager to join their dynamic team!

Performance Auto Group is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values are:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Responsibilities

• Act as liaison between the customer and the financial institution by obtaining confirmation of financing, insurance, licensing, and other personal information for customers.
• Prepare credit applications for all customers and provide alternate solutions for customers who are not immediately approved for financing.
• Examine all required paperwork with the customer to complete the transaction.
• Build relationships with customers to close deals and ensure customer satisfaction while keeping in close contact with other departments to ensure an efficient and profitable sales operation.
• Engage with customers to up-sell financing, extended warranty, insurance, and chemical options to increase customer satisfaction and dealership profit.
• Maintain confidentiality on all sensitive information provided by customers.
• Establish procedures to evaluate deals in accordance with lender and dealership guidelines.
• Maintain a lender guide of all relevant programs currently in use and retain product knowledge.
• Analyze credit reports to recognize a conventional deal and turnover accordingly.
• Prepare cost special finance deals along with the profit sheets.
• Coordinate with auditors to ensure annual monitoring is carried out.
• Assess changes in financial regulations and legislation to stay up-to-date.
• Advise Sales Consultants on how to obtain higher gross sales.
• Attend weekly meetings with Sales Manager and General Sales Manager to update performance status and areas of opportunity.
• Prepare weekly and monthly reports as requested by management.
• Train Sales Consultants on finance, insurance, and protection products.
• Coordinate with Sales and Service departments to schedule delivery dates and pre-delivery clean-up services.
• Be knowledgeable of provincial regulations regarding finance and the fair credit reporting act.
• Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards, and procedures.
• Other duties as required by management.

Requirements

• High School Diploma or GED required.
• Minimum 2-3 years sales experience, preferably in automotive or financial services environment.
• Minimum 1-2 years Dealer Financial Service experience.
• OMVIC Certification required.
• Dealer CRM system experience required.
• Valid Ontario Driver's License and good driving record.
• Knowledge of financial institutions, insurance policies, and warranty options.
• Ability to read, understand, and calculate banking figures such as discounts, interest rates, percentages, and commissions.
• Strong knowledge of sales principles, methods, practices, and techniques.
• Solid negotiation, conflict resolution, and people management skills.
• Strong problem identification and problem resolution skills.
• Strong computer skills, proficient in G-suite and Microsoft Excel.
• Outstanding verbal and written communication skills.
• Strong time management and organizational skills.
• Ability to maintain a high degree of confidentiality.
• Personable, reliable, courteous.
• Ability to work flexible hours and work around a changing schedule.

Benefits

• Excellent management support and guidance
• Opportunities through internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance
• Employee Assistance Plan (EAP) for employee and family wellness
• Discount on vehicles, service and parts for employee and family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Community giving back programs

Compensation

• $100,000 - $150,000 per year. This is a 100% commission role with no base salary. The range reflects historical earnings at this dealership; actual earnings vary based on individual performance and business volumes.
• Minimum earnings: In accordance with the Employment Standards Act, commission-paid employees will be paid at least the applicable Ontario minimum wage for all hours worked. Any minimum-wage top-up may be reconciled quarterly in accordance with the compensation plan.

About Performance Auto Group

Performance Auto Group has over 2000 employees, 23 brands and 44 locations in Ontario. Locations include Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. It includes AutoPlanet, Canada’s largest indoor used car showroom.