Automotive General Manager

About the role

Dealership: NewRoads Chevrolet Cadillac Buick GMC, a division of OpenRoad Auto Group
Department: Senior Management

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

Responsibilities

• Direct and mentor the Department Managers;
• Implement strategies to ensure that budgets and departmental objectives are met on a monthly basis;
• Participate and support the objectives of the Senior Management team;
• Co-ordinate with the SVP Operations Ontario and/or SVP Finance Ontario on issues as they arise and the monthly financial statements;
• Ensure all staff are properly trained, supervised and supported;
• The implementation of training programs and government matters, including ensuring that all staff are in compliance with the training requirements as set out by the manufacturer and government;
• Abide by and follow the OpenRoad Mission, Vision and Values.

Requirements

• Comprehensive understanding of variable sales, finance and insurance, and fixed operations like service and parts.
• Deep knowledge of profit and loss statements, daily operating controls, budgeting, and margin management.
• Proficiency with dealer management systems, customer relationship management software, and inventory management tools.
• Strong understanding of local, state, provincial, and federal automotive retail regulations and original equipment manufacturer compliance standards.
• Ability to analyze market trends and sales metrics to develop actionable growth and marketing strategies.
• Skilled in recruiting, training, mentoring, and retaining top-tier talent across all departments.
• Proven track record of evaluating closing ratios, lead generation, and inventory turnover to optimize profitability.
• Expertise in managing vendor agreements, complex customer escalations, and high-level deal structuring.
• Ability to inspire a diverse workforce, foster a collaborative culture, and maintain strict operational accountability.
• Capability to navigate high-pressure situations, manage conflict effectively, and maintain strong interpersonal relationships.
• Ability to quickly diagnose operational bottlenecks and adapt business tactics to changing market conditions.
• Unwavering dedication to driving high customer satisfaction index scores and building long-term community loyalty.
• Minimum of five to ten years of progressive automotive management experience.