Automotive Parts Advisor - Jim Pattison Toyota Victoria

Jim Pattison Toyota Victoria is seeking a customer-focused, dependable, and organized Automotive Parts Advisor to join our team. As a key member of the Parts Department, you’ll be the welcoming face of the department and the primary point of contact for our Parts customers.

About the role

You’ll play an important role in creating a positive and seamless customer experience by providing knowledgeable assistance, maintaining strong attention to detail, and ensuring customers receive the right parts and support when they need them. You’ll take pride in delivering exceptional service, staying organized in a fast-paced environment, and ensuring every interaction reflects our strong commitment to customer satisfaction and service excellence.

Schedule: This is a full-time, permanent role of 40 hours per week. Pay Range: $41,000 to $75,000 annually, depending on level of your experience. This role reports to the Parts Manager of the dealership.

Responsibilities

• Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email
• Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
• Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians
• Process parts orders, invoices, returns, and special orders in accordance with dealership procedures
• Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records
• Pick and stage parts for the service department in a timely and organized manner
• Maintain an organized, clean, and efficient parts department and storage area
• Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs
• Assist in monitoring and managing parts inventory levels and report discrepancies or shortages
• Ensure all customer and company information is handled with confidentiality and professionalism
• Contribute to a positive, team-oriented environment within the dealership
• Perform other duties as assigned

Requirements

• Previous experience in an automotive parts department or dealership environment is a strong asset
• Knowledge of automotive parts and systems is highly preferred
• Strong customer service skills with a professional, friendly, and helpful attitude
• Excellent attention to detail and accuracy in handling orders and inventory
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Comfortable using computer systems, parts catalogues, and dealership management software
• Reliable, punctual, and team-oriented with a strong work ethic
• Strong communication skills and ability to work collaboratively with technicians and service staff

Physical Requirements:

• Frequent standing and walking throughout the parts department and dealership
• Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
• Reaching, bending, and shelving inventory items
• Extended periods working at a computer and parts counter
• Occasional use of equipment such as parts carts or pallet jacks
• Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions

Benefits

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.