Automotive Parts Advisor

About the role

Automotive Parts Advisor — Bolton Ford, Bolton, ON L7E 4C7

Are you passionate about the automotive industry and known for exceptional customer service and organization? Bolton Ford is looking for an experienced Parts Advisor to join the team, with previous Ford dealership and Ford parts experience strongly preferred.

As a Parts Advisor, you will support the day-to-day operations of the Parts Department by assisting customers and technicians, accurately sourcing and delivering parts, and maintaining an organized and well-stocked inventory.

Responsibilities

• Assist customers and technicians in identifying and sourcing the correct automotive parts.
• Receive incoming parts and supplies, verify quantities, and report discrepancies.
• Recommend related parts, accessories, promotions, and available products.
• Answer incoming calls and provide pricing, availability, and product information.
• Pick and deliver parts to technicians using work orders or picking tickets.
• Process parts returns from the workshop.
• Pick up or deliver parts to suppliers and customers using a company vehicle when required.
• Maintain a clean, organized, and properly stocked Parts Department.
• Perform additional duties as assigned by the Parts Manager.

Requirements

• Previous Ford dealership experience is strongly preferred.
• Ford parts experience and familiarity with Ford parts systems/processes are considered a strong asset.
• 3+ years of experience as an Automotive Parts Advisor preferred.
• Strong knowledge of automotive parts and dealership Parts Department operations.
• Valid Ontario Driver’s License with a clean driver’s abstract.
• Strong numerical aptitude and attention to detail.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to thrive in a fast-paced, team-oriented dealership environment.

Benefits

So why should you grow your career with Pfaff Automotive? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

Being part of Lithia & Driveway, you'll find:

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, including:

• Salary: $40,000–$75,000 annually, based on experience
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

If you’re a go-getter who’s ready to wow people with your amazing customer service and grow your career with a company that invests in its people—Pfaff Automotive wants to hear from you.

We thank all applicants for their interest in Pfaff Automotive Partners - due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

This is an existing vacancy.

Related terms: Automotive Parts Advisor, Parts Consultant, Parts Specialist, Parts Representative, Parts Associate, Dealership Parts Advisor, Counterperson, Counter Advisor, Runner, Aftermarket Parts, Vehicle Parts, Inventory Specialist, Parts Clerk, Retail Parts, Counterman, Parts Counter Advisor, Parts Sales, Outside Sales Rep, OSR, Wholesale Parts, Backcounter, Back counter, Driver, Shipping, Receiving, Parts Shipping