Automotive Parts Advisor

About the role

Are you passionate about the automotive industry and known for exceptional customer service and organization? Bolton Ford is looking for an experienced Parts Advisor to join the team, with previous Ford dealership and Ford parts experience strongly preferred. As a Parts Advisor, you will support the day-to-day operations of the Parts Department by assisting customers and technicians, accurately sourcing and delivering parts, and maintaining an organized and well-stocked inventory.

Why Join Our Team?

So why should you grow your career with Pfaff Automotive? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. This is an existing vacancy.

Responsibilities

• Assist customers and technicians in identifying and sourcing the correct automotive parts.
• Receive incoming parts and supplies, verify quantities, and report discrepancies.
• Recommend related parts, accessories, promotions, and available products.
• Answer incoming calls and provide pricing, availability, and product information.
• Pick and deliver parts to technicians using work orders or picking tickets.
• Process parts returns from the workshop.
• Pick up or deliver parts to suppliers and customers using a company vehicle when required.
• Maintain a clean, organized, and properly stocked Parts Department.
• Perform additional duties as assigned by the Parts Manager.

Requirements

• Previous Ford dealership experience is strongly preferred.
• Ford parts experience and familiarity with Ford parts systems/processes are considered a strong asset.
• 3+ years of experience as an Automotive Parts Advisor preferred.
• Strong knowledge of automotive parts and dealership Parts Department operations.
• Valid Ontario Driver’s License with a clean driver’s abstract.
• Strong numerical aptitude and attention to detail.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to thrive in a fast-paced, team-oriented dealership environment.

Key words: Automotive Parts Advisor, Parts Consultant, Parts Specialist, Parts Representative, Parts Associate, Dealership Parts Advisor, Counterperson, Counter Advisor, Runner, Aftermarket Parts, Vehicle Parts, Inventory Specialist, Parts Clerk, Retail Parts, Counterman, Parts Counter Advisor, Parts Sales, Outside Sales Rep, OSR, Wholesale Parts, Backcounter, Back counter, Driver, Shipping, Receiving, Parts Shipping

Benefits

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, including:

• Salary: $40,000–$75,000 annually, based on experience
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs