Automotive Parts Advisor

About the role

The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Parts Advisor to be the welcoming face of the Parts Department at our Subaru South dealership. As the primary point of contact for Parts customers, you'll play a key role in creating a positive and enjoyable experience. You'll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule: This is a full-time, permanent role of 40 hours per week. Regular hours are Monday to Friday, 8:00 a.M. to 5:00 p.M., with occasional Saturdays (9:00 a.M. to 5:00 p.M.) to cover vacations or unplanned absences.

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it's accomplished through the strength of our employees.

Responsibilities

• Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email
• Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
• Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians
• Process parts orders, invoices, returns, and special orders in accordance with dealership procedures
• Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records
• Pick and stage parts for the service department in a timely and organized manner
• Maintain an organized, clean, and efficient parts department and storage area
• Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs
• Assist in monitoring and managing parts inventory levels and report discrepancies or shortages
• Ensure all customer and company information is handled with confidentiality and professionalism
• Contribute to a positive, team-oriented environment within the dealership
• Perform other duties as assigned

Requirements

• 1 to 2 years of previous experience in an automotive parts department or dealership environment is preferred
• Experience using a Dealer Management System (DMS) is preferred; experience with CDK specifically is an asset
• Knowledge of automotive parts and systems is highly preferred
• Strong customer service skills with a professional, friendly, and helpful attitude
• Excellent attention to detail and accuracy in handling orders and inventory
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Comfortable using computer systems, parts catalogues, and dealership management software
• Reliable, punctual, and team-oriented with a strong work ethic
• Strong communication skills and ability to work collaboratively with technicians and service staff
• This is a moderately physical role that requires:
  • Frequent standing and walking throughout the parts department and dealership
  • Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
  • Reaching, bending, and shelving inventory items
  • Extended periods working at a computer and parts counter
  • Occasional use of equipment such as parts carts or pallet jacks
  • Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions
• This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver's Abstract.

Benefits

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

We thank all applicants for their interest; however, only those selected for interviews will be contacted.