Automotive Parts Advisor

About the role

The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Parts Advisor to be the welcoming face of the Parts Department at its Subaru South dealership. As the primary point of contact for Parts customers, you'll play a key role in creating a positive and enjoyable experience. You'll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects the company's strong commitment to its customers.

This is a full-time, permanent role of 40 hours per week. Regular hours are Monday to Friday, 8:00 a.M. to 5:00 p.M., with occasional Saturdays (9:00 a.M. to 5:00 p.M.) to cover vacations or unplanned absences.

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is its priority, and it's accomplished through the strength of its employees.

Responsibilities

• Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email.
• Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues.
• Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians.
• Process parts orders, invoices, returns, and special orders in accordance with dealership procedures.
• Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records.
• Pick and stage parts for the service department in a timely and organized manner.
• Maintain an organized, clean, and efficient parts department and storage area.
• Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs.
• Assist in monitoring and managing parts inventory levels and report discrepancies or shortages.
• Ensure all customer and company information is handled with confidentiality and professionalism.
• Contribute to a positive, team-oriented environment within the dealership.
• Perform other duties as assigned.

Requirements

• 1 to 2 years of previous experience in an automotive parts department or dealership environment is preferred.
• Experience using a Dealer Management System (DMS) is preferred; experience with CDK specifically is an asset.
• Knowledge of automotive parts and systems is highly preferred.
• Strong customer service skills with a professional, friendly, and helpful attitude.
• Excellent attention to detail and accuracy in handling orders and inventory.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
• Comfortable using computer systems, parts catalogues, and dealership management software.
• Reliable, punctual, and team-oriented with a strong work ethic.
• Strong communication skills and ability to work collaboratively with technicians and service staff.
• This is a moderately physical role that requires:
  • Frequent standing and walking throughout the parts department and dealership.
  • Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs).
  • Reaching, bending, and shelving inventory items.
  • Extended periods working at a computer and parts counter.
  • Occasional use of equipment such as parts carts or pallet jacks.
  • Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions.
• This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver's Abstract.
• We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Benefits

• Competitive wages.
• Comprehensive benefits package, including health, dental, and insurance.
• Flexible schedules.
• Unlimited opportunities for advancement, growth, and development.
• Manufacturer led training opportunities.
• Access to exclusive corporate discount programs.
• Recognition and rewards programs.
• A great team atmosphere and a positive, supportive working environment.