Automotive Parts Coordinator

About the role

11205 156 St NW, Edmonton, AB T5M 1Y2, CAN

We are currently seeking a Parts Coordinator for our Edmonton location in AB. We offer competitive wages ranging from $45,000 to $56,000 annually, along with professional development, great benefits, and plenty of opportunity for growth! The successful candidate will be responsible for parts receiving and returns, and maintaining a well-organized parts room, enabling the efficient flow of vehicles through all stages of repair.

Craftsman Collision (DAW) is the largest independently owned and operated auto body repair chain in Canada—but we're also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

Responsibilities

• Provide the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience.
• Support management of the shop in alignment with established standards.
• Use the company dashboard to accurately identify and prioritise tasks.
• Actively participate in daily production meetings.
• Receive and mirror match parts to ensure accuracy in support of the repair plan.
• Maintain professional relationships with all stakeholders.
• Use the Craftsman Management System to enter parts and sublet invoices, and confirm margins.
• Maintain and organize parts carts, staging areas and parts room in alignment with established standards.
• Update parts cart tags in alignment with established standards.
• Deliver parts to stakeholder(s) as required.
• Ensure returns are completed prior to a file being closed.
• Work with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards.
• Ensure compliance with internal policies, procedures and guidelines to promote their consistent application within the Company.
• Contribute to the goal of closing all files within 24 hours of vehicle delivery.
• Support company standards in SPARKLE, safety and security.
• Represent and promote the Craftsman brand in a positive manner aligned with stated values in all internal and external dealings.
• Other duties as assigned.

Requirements

• 1 year of related experience in a fast-paced, team-oriented environment.
• Post-secondary degree or diploma in a related field is an asset.
• Strong verbal, written and listening skills.
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
• Demonstrated time management, problem solving, critical thinking and sound judgement skills.
• Strong interpersonal skills with a customer service-oriented attitude.
• Proficient in Outlook, with the ability and willingness to learn new applications.
• Demonstrated desire and aptitude for learning and development.
• Interest in vehicles and the automotive industry.
• Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years.
• Must be legally entitled to work in Canada with no restrictions.

Benefits

• Professional development.
• Great benefits.
• Plenty of opportunity for growth.
• Extended health, certified training and more!