Customer Service Representative

Job opportunity

Expected salary range

Apply with your own terms

Location

Boyd Group
Bedford, NS, Canada

Workplace

On site

Job Description

About the role

Elevate your career with Assured Automotive as a Customer Service Representative. Deliver exceptional service and support in collision repair across multiple channels: in-person, by phone, and via email.

Assured Automotive is seeking a motivated Customer Service Representative to enhance the client experience. You will manage relationships with customers and insurance partners while providing vital administrative support. This role emphasizes engaging customer interactions, effective communication, and meticulous documentation throughout the repair process.

Contribute to operational excellence and positively impact customer satisfaction at Assured Automotive.

Responsibilities

  • Execute the WOW Operating Way consistently
  • Schedule vehicle repair appointments efficiently
  • Process insurance assignments in a timely manner
  • Prepare accurate repair orders and documentation
  • Record all communications with customers and insurance partners

Requirements

  • High School Diploma required
  • Minimum 1 year of Customer Service experience
  • Strong oral and written communication skills
  • Proficient with the Google platform and Microsoft Office
  • Valid driver’s license required

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Boyd Group

Boyd Group

Provide customer service and administrative support throughout the collision repair process at Assured Automotive.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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