Automotive Parts Specialist

As the highest volume Mitsubishi dealership in Ontario, Brampton Mitsubishi has proven its drive to succeed and service our community. With over 120 vehicles to test drive, we have the largest selection in the Brampton area. Mitsubishi Brampton is looking for a team oriented, hardworking Parts Advisor to join their team!

About the role

Performance Auto Group's purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience.
• Integrity: We are honest and transparent in our actions.
• Diversity: We are stronger through the inclusion of people, brands and ideas.
• Innovation: We passionately embrace opportunities for new and continuous improvements.
• Empowerment: We encourage and support our people in taking initiative.
• Giving Back: We positively impact the communities in which we live, work and raise families.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada's largest indoor used car showroom.

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $42,000 - $45,000 (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Responsibilities

• Address all customers with parts inquiries, in person, on the phone and electronically.
• Complete orders for Service Technicians in the Service Department.
• Place orders in a timely fashion.
• Inspect damaged parts brought in by customers to determine the proper replacement.
• Identify the necessary part(s) required on the basis of the customer's description of issues.
• Examine returned parts for defects and confer with customers about exchanging the part or processing a refund.
• Consult catalogs for stock numbers and prices and bring parts from the stockroom.
• Recommend part(s) that are interchangeable, place special orders for a part, or refer customers to another business location if a customer needs a part that is not stocked.
• Manage the unpacking and marking of incoming parts and store them in the stockroom according to a prearranged system.
• Receive and fill telephone orders.
• Organize catalogues and price lists to ensure they are up-to-date.
• Maintain sales and inventory records.
• Project a positive attitude for the benefit of customers and fellow employees.
• Organize cleaning tools and equipment to maintain a neat, friendly, and tactful workstation.
• Evaluate all work performed to ensure it is thorough, accurate, and completed in a timely fashion.
• Execute tasks and work with minimal supervision.
• Work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Perform other duties as required by management.

Requirements

• High School Diploma or GED is required.
• Minimum 2 years customer service and/or cashier experience is required.
• Must have a valid Ontario Driver's License and good driving record.
• An aptitude for arithmetic, an ability to read catalogs and technical materials, and legible handwriting are all essential skills.
• Familiarity with the function of automobile parts, including the ability to judge whether or not parts are interchangeable.
• Ability to navigate and utilize computers at an advanced level.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Excellent verbal and written communication skills.
• Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Ability to read and comprehend instructions and information.
• Ability to work flexible hours and work around a changing schedule.
• Ability to lift and move heavy items (50-75 lbs).

Benefits

• Excellent management support and guidance.
• Opportunities through our Internal career mobility program.
• Access to health, dental and vision insurance.
• Disability, critical illness and life insurance for the unexpected.
• Our Employee Assistance Plan (EAP) for you and your family's wellness.
• Discount on vehicles, service and parts for you and your family.
• Discounts to retailers and service providers across the country.
• Free and engaging employee events.
• We love giving back to our communities!