Automotive Sales Consultant

About the role

As the highest volume Mitsubishi dealership in Ontario, Brampton Mitsubishi has a drive to succeed and serve the community. With over 120 vehicles available for test drives, it offers the largest selection in Brampton. The dealership is seeking self-starting, highly motivated individuals with proven customer service or sales experience to join their Sales Consultant team in Brampton. Reporting to the Sales Manager, the candidate will provide exceptional service to customers.

Performance Auto Group is a leading automotive group focused on fostering fair and respectful relationships that positively impact teams, customers, partners, and communities. Their core values guide their operations: Great Experience, Integrity, Diversity, Innovation, Empowerment, and Giving Back.

Responsibilities

• Utilize systems and procedures to deliver exceptional customer service during all interactions.
• Understand customer needs and consistently meet or exceed expectations.
• Maintain solid product knowledge on manufacturer vehicles and rebate, finance, and incentive programs.
• Project a positive attitude to customers and employees.
• Complete all work thoroughly, accurately, and timely.
• Work effectively without supervision.
• Attend factory and dealer training sessions as scheduled.
• Answer customer service phone inquiries about car sales.
• Ensure competitive and reasonable customer car quotes.
• Keep customers updated by phone on vehicle delivery progress.
• Inform customers when vehicles are ready for pickup.
• Stay current on new equipment, features, and tools, recommending purchases.
• Account for all documents ensuring none are missing.
• Follow up with factory and distributors on late vehicle deliveries.
• Comply with Ontario Motor Vehicle Industry Council (OMVIC) regulations.
• Adhere to company safety standards and policies.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or GED required.
• 1-3 years Automotive Sales Experience is an asset.
• OMVIC Certification required.
• Dealer CRM system experience is an asset.
• Valid Ontario Driver's License and good driving record.
• Strong computer skills.
• Effective verbal and written communication skills.
• Strong time management and organizational skills.
• Proven ability to deliver exceptional customer service.
• Excellent problem-solving and organizational skills.
• Flexibility under changing conditions.
• Creativity and persuasiveness in negotiating.
• Professionalism and positive attitude under pressure.
• Well-spoken, friendly, and articulate.
• Ability to maintain confidentiality.
• Willingness to be flexible with work schedules, including possible Saturdays.

Benefits

• Excellent management support and guidance.
• Opportunities through internal career mobility program.
• Access to health, dental, and vision insurance.
• Disability, critical illness, and life insurance.
• Employee Assistance Plan for wellness.
• Discounts on vehicles, service, and parts.
• Discounts at retailers and service providers nationwide.
• Free employee events.
• Community involvement initiatives.

Compensation

• Full-Time Permanent position.
• $45,000 - $95,000 per year expected earnings.
• 100% commission role with no base salary.
• Actual earnings vary based on performance and business volumes.
• Minimum earnings comply with Ontario minimum wage laws with quarterly reconciliations.

Performance Auto Group operates multiple locations with over 2000 employees across Ontario, including Canada’s largest indoor used car showroom.