Automotive Service Advisor: Estimates & Sales
Expected salary range
$87,000
Job status
Location
Workplace
Job Description
About the role
Multimatic Niche Vehicles North America (MNVNA) is looking for an experienced Service Advisor and “Fly in Doctor” with expertise in Field Service Support, automotive repair, and manufacturing. The Service Advisor will act as the liaison between dealerships, customers, and the supplier/manufacturer while effectively diagnosing vehicle service issues and managing repair timelines either remotely or on-site. The successful candidate must be able to organize incoming concerns and communicate the customer’s vehicle requirements so that tasks are executed accurately and timely. They must also source parts and organize shipments.
Responsibilities
- Perform vehicle repairs in-house and at offsite locations
- Ability to travel domestically or internationally for work if necessary
- Assist with diagnosis and supervise repairs remotely at dealerships globally as a “Fly in Doctor”
- Comply with relevant local Health and Safety legislation and company Health and Safety Policies
- Be the main point of contact between the company, dealerships, and customers
- Identify and record service and warranty issues; organize and communicate them to expedite closure
- Document and summarize activities and status to keep teams and management informed
- Consult with the manufacturing team regarding repairs or service part builds
- Determine cost and timeline for vehicle service/repairs and prepare estimates
- Document repairs photographically and in written reports
- Submit claims for vehicle/part warranty, shipment expediting, and other repairs
- Order all parts as required and organize shipments including necessary paperwork
- Manage, coordinate and prioritize activities flexibly in a fast-paced environment
- Manage part number revisions and update various systems to keep alignment and current pricing
- Own the Service Bill of Materials and maintain it to keep up with changes
- Review and update Workshop Manuals and other service documentation to capture lessons learned and improve communications
- Other duties as defined by the leadership team
Requirements
- Expert level professional vehicle maintenance/repair and customer service experience
- Minimum 5 years in the automotive industry, ideally including Dealership Service Department experience
- Excellent verbal and written communication skills
- Ability to adapt communication for sensitive information
- Ability to understand and exercise cultural etiquette when travelling
- Ability to work in a team environment and establish cooperative relationships between customers and supplier/manufacturer
- Strong organizational, time management, and problem-solving skills to perform independently
- Highly proficient in Microsoft Word, Excel, PowerPoint
- Bonus if proficient in CQIS, CAD software, PTS, OWS, Ariba, SAP, Covisint, MicroCat
Salary
- Total cash compensation range: $47,424.00 - $87,000.00 per year
Continue your search
Midas
Experienced Automotive Service Advisor needed to manage vehicle service issues and repairs at Multimatic Niche Vehicles North America.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive service advisor: estimates & sales Job in the :sector Sector in Bradford West Gwillimbury
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