Automotive Service Advisor
Expected salary range
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Location
Workplace
Job Description
About the role
Canadian Tire Lake Bayers Lake – Store 465 is a high-profile, growth-oriented Halifax store with a constructive and goal-oriented culture for its staff. Management is focused on building a high-performance team that strives to be productive and efficient in all routines, projects and customer service. The vision and culture are to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity and customer service. The store places a focus on health and safety, and its culture is fully committed to attracting, retaining and developing excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development, and who have a great work ethic and habits combined with a positive attitude, are encouraged to apply.
The Service Advisor must be team-oriented and have a strong automotive background along with a customer-friendly outlook. The shop is fast-paced and high-volume, and the Service Advisor must be able to multitask and operate in a professional manner at all times. The ability to learn new programs and processes, a positive personality and “Can–Do Attitude,” combined with basic computer knowledge, are required.
Responsibilities
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Shares ideas and suggestions to improve the customer experience in the Service Centre.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repair needs. Ensures the final invoice is the same as the estimate and the vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Engages in learning activities and coaching to improve their own abilities.
- Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and increase sales.
- Complies with company, store and department policies, and health and safety program and regulations.
- Completes other tasks, as required.
Requirements
- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid driver's license for the province of employment.
Continue your search
Canadian Tire
The Service Advisor serves customers and coordinates repair and maintenance work at Canadian Tire Lake Bayers Lake – Store 465.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive service advisor Job in the :sector Sector in Dartmouth
Why This automotive service advisor Position in Dartmouth Stands Out
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