Automotive Service Appointment Coordinator

Job opportunity

Expected salary range

Apply with your own terms

Location

Cam Clark Auto Group
Red Deer, AB, Canada

Workplace

On site

Job Description

About the role

Coordinate automotive service appointments at Cam Clark Ford in Red Deer, using confident phone communication and strong organizational skills.

Reporting to the Service Manager, the Service Appointment Coordinator schedules appointments by phone and online. You will support customer experience, payment upon vehicle completion, service advisor communication, and appointment records. The position requires detail, organization, multitasking, and problem-solving.

Bring organized scheduling, customer communication, and automotive service coordination skills to Cam Clark Ford in Red Deer.

Responsibilities

  • Answer calls and schedule customer service appointments
  • Discuss requested service details and expected durations
  • Remind customers about upcoming appointments by telephone
  • Assign incoming customers to service advisors
  • Coordinate customer shuttles and special-order parts appointments

Requirements

  • Confident, professional phone manner
  • Strong computer and Internet skills
  • Detail-oriented organizational and multitasking abilities
  • Customer satisfaction and conflict resolution experience
  • Ability to work cohesively with employees and managers

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Cam Clark Auto Group

Cam Clark Auto Group

Coordinate automotive service appointments at Cam Clark Ford in Red Deer by phone and online.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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