Automotive Service Appointment Coordinator

Job opportunity

Expected salary range

Apply with your own terms

Location

Dilawri Group of Companies
Regina, SK, Canada

Workplace

On site

Job Description

About the role

Coordinate automotive service appointments in person in Regina, using customer service skills and telephone communication across multiple dealerships. Support customer follow-up daily.

The BDC Appointment Coordinator reports to the BDC Manager within Dilawri’s Business Development Centre team. You will coordinate appointments, contact service customers, and support customer engagement across several dealership locations. The work contributes to service department performance, appointment show rates, customer retention, and customer satisfaction.

Bring customer service, accurate information entry, and telephone communication skills to Dilawri’s Regina automotive service coordination team.

Responsibilities

  • Coordinate service appointments for multiple dealership locations
  • Contact customers promptly through outbound service calls
  • Assist incoming service customers with appointment needs
  • Complete at least 85 service calls daily
  • Identify opportunities improving service and customer care

Requirements

  • Excel at customer service and telephone assistance
  • Communicate with a clear, pleasant telephone voice
  • Enter customer requests and information accurately
  • Learn and use multiple software applications
  • Previous service experience considered an asset

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Dilawri Group of Companies

Dilawri Group of Companies

Coordinate automotive service appointments in Regina across multiple dealerships and complete at least 85 service calls daily.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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