Automotive Service Shop Lead

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada's largest automotive group and one of Canada's Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world's most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

About the role

Southside Nissan is currently seeking a dedicated and highly skilled Shop Foreman to join our Service Department. Reporting directly to the Service Manager, this role plays a key leadership function within the service team—guiding technicians, ensuring high-quality repair standards, and supporting operational efficiency. The Shop Foreman contributes to the strategic success of the department by maintaining strong workflow management, championing safety practices, and fostering a culture of continuous learning and productivity.

This is a Commission Based role.

Responsibilities

• Oversee daily technician scheduling to ensure optimal productivity and workflow.
• Conduct quality control inspections on completed repair work.
• Perform test drives with customers as required to validate concerns or confirm repairs.
• Review, document, and track customer comebacks to support continuous improvement.
• Assist with dispatching repair orders and managing work distribution in the shop.
• Support implementation of health and safety procedures, ensuring all team members follow established guidelines.
• Diagnose complex vehicle issues and provide hands‐on support to technicians when necessary.
• Provide coaching, guidance, and training to enhance team capabilities.
• Assist the Service Manager with shop‐related tasks and operational requirements.
• Promote an environment that supports high performance, teamwork, and accountability.

Requirements

• Experience as an automotive technician or in a related supervisory/leadership role.
• Red Seal Certification or equivalent automotive technical qualification (where applicable).
• Strong diagnostic abilities with advanced understanding of vehicle systems.
• Proven leadership skills with the ability to mentor, train, and support a diverse team.
• Excellent organizational and time‐management skills.
• Strong communication abilities, both verbal and written.
• Ability to work effectively in a fast‐paced environment with multiple priorities.
• Commitment to workplace health and safety practices.
• Proficiency with dealership management systems and repair order processes considered an asset.
• Legally entitled to work in Canada.

Benefits

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.