Automotive Shop Dispatcher
Subaru Métropolitain • Montréal, Quebec
Automotive Shop Dispatcher
Expected salary range
up to $62,000
Job status
Location
Workplace
Schedule
Job schedule
Job description
Subaru Metropolitan, a Subaru dealership in Montreal and a member of the Tremblay Auto Group, is seeking a Service Workshop Dispatcher to strengthen its team in Saint-Léonard. You will be at the heart of the operational efficiency of the after-sales service and contribute to providing a flawless Subaru customer experience.
Responsibilities:
- Schedule and assign repair and maintenance orders to technicians based on priorities, available parts, and customer deadlines.
- Monitor the progress of work, adjust schedules, and optimize workshop utilization to meet deadlines and quality standards.
- Coordinate with technicians, service advisors, and parts department to ensure resource availability and smooth communication.
- Communicate progress and any delays to internal teams and, if necessary, to customers, while managing expectations.
- Ensure compliance with processes and record keeping in the management system (DMS) and workshop safety.
- Participate in continuous improvement of workflow and propose solutions to optimize productivity and customer satisfaction.
Required qualifications:
- Minimum experience: 1 year in a dispatcher/planner role in an automotive workshop or related environment.
- Good knowledge of workshop processes, workflows, and computerized management systems (DMS).
- Excellent organizational skills, attention to detail, and ability to prioritize and work under pressure.
- Strong communication skills and teamwork spirit; customer service orientation.
- Fluent in French; English is a plus.
- Ability to work in a dynamic environment and adapt to workshop needs.
Benefits:
- Cafeteria
- Competitive salary
- Continuing education
- Car allowance
- Disability insurance
- Employee discounts
- Medical and paramedical expense insurance
- Life insurance
- Drug insurance
- Performance bonuses
- Sick leave
- Travel insurance
Join Subaru Metropolitan and contribute to delivering an exceptional customer experience while working within a dynamic dealership network committed to excellence.
Working conditions
Candidates desired profile for this job
Experience
Skills & Competencies
Driver's license
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Job: automotive shop dispatcher in the automotive industry in Montréal
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