Automotive Technical Specialist, Claim Resolutions - Hybrid

Job opportunity

Expected salary range

$33

Job status

Full-time

Location

OPENLANE
Toronto, ON, Canada

Workplace

On site

Job Description

Who We Are

OPENLANE simplifies wholesale for better success, offering an advanced digital marketplace, data-driven insights, and innovation. We value driven waybuilders, curiosity, smart risk-taking, and fearless ownership.

What We Offer

  • Competitive pay
  • Medical, dental, vision benefits with employer contributions (US)
  • 401K or RRSP with company match
  • Paid leave and disability coverage
  • Employee assistance and volunteer days
  • Tuition reimbursement
  • Career growth in a global, publicly traded company

Role Overview

We seek a skilled Automotive Technical Specialist with 2+ years hands-on automotive experience to join our Claim Resolutions team. You'll leverage your technical diagnostics expertise to resolve claims and disputes with fairness and precision, serving as a neutral expert and communicator between customers and the company.

You Are

  • Technically proficient with sharp attention to detail
  • Customer-focused communicator
  • Analytical and fair-minded

Responsibilities

  • Verify and analyze vehicle condition data
  • Investigate and resolve arbitration claims
  • Educate customers and collaborate with cross-functional teams
  • Stay updated on arbitration policies

Requirements

  • Minimum 2 years automotive industry experience
  • Strong customer service and communication skills
  • Conflict resolution and CRM proficiency

Nice to Haves

  • Process improvement insights
  • Experience with Google Suite and Slack
  • Bilingual in English and French

Ready to take on this exciting hybrid role near a Vehicle Logistics Center? Exceptional remote candidates considered. Apply now!

Share this job

OPENLANE

OPENLANE

🚗 Looking for an exciting role as an Automotive Technical Specialist? Join OPENLANE's Claim Resolutions team and leverage your hands-on automotive experience to resolve claims with fairness and technical insight. Enjoy competitive pay, great benefits, career growth, and a collaborative culture in a hybrid-friendly environment. If you have 2+ years in automotive service or appraisal and thrive in customer-focused roles, this is your chance to make an impact! 🌟

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