BDC Agent

Excel Honda • Mont-Royal, Quebec

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Expected salary range

Starting at $21 / h + commissions

Job status

Full-time

Location

Excel Honda
Mont-Royal, QC, Canada

Workplace

On site

Job Description

Excel Honda is looking for an Automotive Sales BDC Agent!

Job Description:

  • Answer incoming phone calls and online inquiries.
  • Record customer details and comments in your system.
  • Schedule appointments and follow up with all customers who “did not show up.”
  • Follow up on incoming customer leads from various channels: website, automotive websites, emails, texts, calls, Honda leads, and customer database.
  • Communicate fluently with customers in English and French by phone, text, and email, sharing photos and product information.
  • Maintain thorough, up-to-date knowledge of our products.
  • Welcome customers and treat everyone with courtesy and respect.
  • Follow all company policies and procedures. Ensure customers are satisfied with our service.
  • Make sure potential customers are aware of all promotions.
  • Help with various other tasks at the dealership.

Qualifications:

  • Communication: Excellent command of French and English, both spoken and written.
  • Analytical skills: Ability to identify the needs behind a simple question.
  • Attention to detail: Strong organizational skills for managing follow-ups and reports.
  • Proactivity: You don’t wait for the phone to ring—you reach out to customers!

Benefits of working with our team:

  • Be part of a well-established automotive group.
  • Excellent opportunities for career advancement within our organization.
  • Pleasant work environment.
  • Benefits, including medical and dental insurance.
  • $21 per hour + commission

To perform the following tasks

•
Chat customer service
•
Follow-up of web requests

Working conditions or benefits

•
Competitive compensation
•
Continual training
•
Dental insurance plan
•
Disability insurance
•
Employees assistance program
•
Employees discounts
•
Flexible hours
•
Free parking
•
Life insurance plan
•
Medical insurance
•
Public transportation nearby
•
Sick day off paid
•
Travel insurance
•
Work and life balance

Candidates desired profile for this job

Languages

Spoken languages

English
French

Written languages

English
French
Excel Honda

Excel Honda

Business profile

Why work with us

Do you have what it takes to join our dynamic team? If you're looking for a chance to shine, there just might be a spot for you!

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