BDC Agent / Receptionist

Ford Lincoln Gabriel • Montreal, Quebec

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BDC Agent / Receptionist

Job opportunity

Expected salary range

up to $48,000

Job status

Full-time

Location

Ford Lincoln Gabriel
Montreal, QC, Canada

Workplace

On site

Job Description

Ford Lincoln Gabriel, located in Montreal, Quebec, is seeking a BDC Agent / Receptionist to join its high-performing, customer-oriented team.

Responsibilities

  • Greet customers in person and answer phone calls, directing them to the appropriate department.
  • Schedule and coordinate appointments for the sales and service departments, ensuring smooth information flow.
  • Manage inquiries, qualify leads, and follow up with prospects and customers.
  • Update and maintain customer data in the Customer Relationship Management (CRM) system and ensure the accuracy of information.
  • Prepare and send daily reports on BDC activities and appointment performance.
  • Collaborate closely with the sales and service teams to optimize the customer experience and conversion rate.
  • Perform administrative tasks related to the position (reception, document management, administrative support as needed).
  • Provide physical reception at the dealership and maintain an organized and professional reception area.
  • Promote relevant programs and services, including the company vehicle purchase program, to increase customer interest.

Profile

  • Minimum of one year of experience in a BDC, reception, or similar customer service role.
  • Excellent communication skills in French; operational English is an asset.
  • Customer service orientation, ability to handle multiple tasks, and prioritize effectively.
  • Proficiency with office tools (MS Office) and experience with a CRM; knowledge of automotive systems is a plus.
  • Team spirit, professionalism, and problem-solving skills.
  • Availability during business hours and willingness to work flexible schedules.

Benefits

  • Company vehicle purchase program
  • Paid day off
  • Dental insurance
  • Disability insurance
  • Employee discounts
  • Free parking
  • Life insurance
  • Medication insurance
  • Vision care coverage

To perform the following tasks

Chat customer service
Follow-up of web requests

Working conditions or benefits

A retirement plan for employees
Company vehicle purchase program
Day off paid
Dental insurance plan
Disability insurance
Employees discounts
Free parking
Life insurance plan
Medical insurance
Vision insurance plan

Candidates desired profile for this job

Experience

1 year as BDC Agent / Receptionist

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Ford Lincoln Gabriel

Ford Lincoln Gabriel

Business profile

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