Bilingual Automotive Customer Service Representative

Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative Bilingual! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

About the role

A new career powered by you

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces”, “Best Company Culture”, and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!

Career growth and personal development

This is a great opportunity to reimagine an all-new career journey and develop ‘friends for life’ at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

What you will do in this role

• Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
• Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
• Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs.
• Deliver expert customer experiences…with a smile.

Requirements

Your qualifications

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative Bilingual role include:

• 18 years or older with secondary education.
• Talent, passion, and patience to deliver excellence in customer service.
• 1-3 years of customer service work experience (in a Contact Centre environment preferred).
• You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
• Able to speak, write and understand English and French which will be confirmed by an assessment.
• Be able to pass a typing test with at least 30WPM.

Physical and cognitive requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Reasonable accommodation statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

Benefits

What’s in it for you

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $23.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• Automotive Purchase Discounts.
• Paid training and opportunities for lucrative referral bonuses.
• Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
• Locker rooms, staff kitchen and vending, Food Court within 2 minute’s walk, lounge area with TV, and more.
• A range of other perks and benefits.