Bilingual Automotive Service Advisor

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman has an outstanding opportunity for a Bilingual Automotive Service Advisor.

About the role

The shift is between 6:00am- 10:00pm (must be flexible within these hours).

If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‑paced, purpose‑driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.

Responsibilities

• Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience.
• Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience.
• Ensure repair and maintenance work is performed appropriately and priced fairly.
• Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
• Ensure preventative maintenance schedules are technically sound and consistently followed.
• Maintain individual performance metrics at or above established goals.
• Collaborate with internal teams and provide technical support grounded in real‑world mechanical experience.
• Contribute positively to team morale and demonstrate professionalism in all interactions.
• Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure.
• Maintain a professional image, strong work ethic, and accountability in a fully remote environment.

Requirements

• Must have 5+ years of hands-on experience in Automotive or Truck Mechanic.
• Valid mechanic’s license 310S or 310T.
• 5+ years of hands-on experience in automotive or truck repair.
• Bilingual (English/French) required.
• 5+ year’s relevant experience in a contact center setting (Asset).
• Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset).
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset).
• ASE certification or willing to obtain within established timeline set by ARI.

Benefits

• competitive pay and bonus
• health insurance
• dental insurance
• life insurance
• 100% tuition reimbursement based on grade performance
• Group RRSP
• on the job training and development