Business Development Center Manager BDC

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Expected salary range

up to $60,000

+ bonus

Job status

Full-time

Location

Longueuil Mazda
Longueuil QC, Canada

Workplace

On site

Job Description

Longueuil Mazda is seeking an Internet Sales Advisor to manage web leads and convert interactions into appointments and sales, while providing a responsive and professional customer experience.

Main responsibilities

  • Manage and qualify incoming leads via web channels (online forms, chat, emails, digital campaigns) and log them in the CRM.
  • Contact prospects promptly, understand their needs, and propose suitable Mazda solutions.
  • Schedule and conduct virtual demonstrations or in-store demonstrations according to the client’s preferences.
  • Work closely with the sales team and service departments to ensure a seamless and personalized customer experience.
  • Keep the lead pipeline up to date, perform regular follow-ups, and aim for conversion and customer satisfaction targets.
  • Participate in online marketing initiatives and promote new and used vehicles.

Qualifications required

  • No experience required; beginners welcome; training provided.
  • Excellent communication and interpersonal skills, strong customer service orientation.
  • Proficiency with computer software and CRM platforms; familiarity with social media and videoconferencing tools.
  • Ability to work autonomously and in a team; strong organization and time management.
  • Fluent French; English an asset.
  • Valid driver's license and availability for flexible hours, including some evenings and weekends as needed.

What we offer

  • Initial training plan and opportunities for advancement within the group.
  • Dynamic work environment focused on customer service and performance.
  • Competitive compensation with performance-based incentives.
  • Access to a range of Mazda vehicles and a dedicated mechanical service center.

Join a team dedicated to innovation, customer satisfaction and performance at Longueuil Mazda.

To perform the following tasks

Customer follow-up
Customer service
Follow-up of web requests
Making appointments
Telephone / email solicitation

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Business Development Center Manager BDC
Longueuil Mazda

Longueuil Mazda

Business profile

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