Caterpillar Dealership Service Supervisor

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

Toromont Industries
Thompson, MB, Canada

Workplace

On site

Job Description

About the role

Support the premium Caterpillar brand at Toromont Cat by leading technicians, coordinating repairs, and maintaining customer satisfaction. Work full time, permanently.

As Service Supervisor, you will help deliver high-quality service within a best-in-class equipment dealership. You will act as the key contact for shop service requirements, coordinate repair follow-up, and guide team members toward customer and business expectations. Financial work-order details include customer pay, warranties, claims, policies, and redos.

Toromont Industries — Thompson, Manitoba.

Apply supervisory experience and service coordination skills to a customer-focused Toromont Cat dealership supporting Caterpillar equipment.

Responsibilities

  • Provide excellent customer service for shop requirements
  • Create quotes and review internal and external invoices
  • Direct financial implications of work orders
  • Manage work-in-progress and contamination control
  • Encourage continuous improvement through meetings and training

Requirements

  • Minimum post-secondary education
  • Minimum three years of supervisory experience
  • Experience supporting customer satisfaction and service standards
  • Ability to review quotes and invoices
  • Ability to manage work-order financial details

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Toromont Industries

Toromont Industries

Supervise shop service at Toromont Cat in Thompson, coordinating repairs, work orders, and customer service.

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