Claims Director

Confidential job posting • Québec, Quebec

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Claims Director

Job opportunity

Salary according to experience

Starting at $72,800

+ bonus

Job status

Full-time

Location

Québec, QC, Canada

Workplace

On site

Job Description

Are you looking to make a tangible impact in the automotive industry and help create a simpler, fairer, and more efficient customer experience? As Claims Director, you will play a central role in handling claims and continuously improving practices. Your judgment, analytical skills, and ability to bring people together will make all the difference.

Your responsibilities

  • Oversee claims handling from intake through resolution.
  • Review cases thoroughly and ensure decisions are consistent, fair, and compliant with applicable policies and requirements.
  • Ensure high-quality follow-ups and clear communications with customers and other parties involved.
  • Identify recurring issues, analyze trends, and recommend process improvements.
  • Collaborate with relevant teams to resolve cases efficiently and prevent them from recurring.
  • Track results and adapt practices to meet operational needs and improve the customer experience.

The profile we’re looking for

  • No prior experience is required, but it would be an asset.
  • You have excellent judgment, an analytical mindset, and a keen eye for detail.
  • You communicate clearly and tactfully, including in sensitive situations.
  • You can prioritize, make decisions, and follow through diligently.
  • You demonstrate leadership and professionalism, and have a genuine interest in the automotive industry.
  • You’re comfortable working with a range of stakeholders and finding practical solutions.

A stimulating role for someone motivated to take on responsibility, develop their expertise, and help create smoother claims practices centered on the company’s needs.

To perform the following tasks

•
Follow up on parts return with manufacturers
•
Open and close work orders
•
Submit all manufacturer's warranty claims
•
Warranty claim

Candidates desired profile for this job

Experience with these brands (an asset)

•
Chrysler
•
Dodge
•
Fiat
•
Jeep
•
RAM

Skills & Competencies

Qualities

Analytical mind
Organized
Productive
Confidential job posting

Confidential job posting

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