Claims Resolution Automotive Specialist

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

OPENLANE
Toronto

Workplace

On site

Job Description

Drive customer satisfaction as an Automotive Technical Specialist focused on claim resolutions. Use your diagnostic skills to assess vehicle conditions and educate customers in a hybrid setting.

In this essential role, you will engage with customers to resolve disputes with clarity and confidence. Your hands-on automotive expertise is critical for reviewing inspection reports and communicating complex technical details. Participate actively in mediation and negotiations to ensure customer retention and satisfaction.

Key Responsibilities:

  • Analyze vehicle condition from inspection reports
  • Resolve customer claims as a technical expert
  • Communicate effectively with customers to clarify issues
  • Guide customers on repair and reconditioning standards
  • Collaborate with teams to manage loss policies

Requirements:

  • 2+ years in automotive industry experience
  • Strong interpersonal and conflict management skills
  • Basic computer literacy and CRM utilization
  • Excellent verbal and written communication
  • Team-focused with a commitment to quality

Leverage your automotive knowledge to navigate complex claims and foster positive customer relationships. Join us to make a difference in automotive customer care!

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OPENLANE

OPENLANE

🚗 Are you passionate about automotive diagnostics and customer satisfaction? As a Claims Resolution Automotive Specialist, you'll utilize your 2+ years of industry experience to analyze vehicle conditions, resolve disputes, and communicate technical details clearly. This hybrid role offers a great opportunity to grow your skills in mediation and customer relationship management while contributing to a collaborative team environment. Join us and drive positive outcomes for our customers!

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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