Client Success Manager – Automotive

Vicimus delivers marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We're looking for a Client Success Manager to join our Client Operations team and support our Canadian dealership clients in the Toronto and GTA areas. If you're passionate about marketing and thrive in a client-facing role, this role is for you.

About the role

As a Client Success Manager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You'll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite.

This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking.

Travel may be required within Canada.

Responsibilities

• Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization.
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities.
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement.
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback.
• Develop and maintain strategic account plans that support long-term client success and revenue growth.
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities.
• Understand client goals and challenges, providing thoughtful solutions that align with their business objectives.
• Identify upselling opportunities and present additional products or services that enhance client results.
• Share client-driven insights to support product development and feature planning.
• Onboard new clients, providing smooth transitions, training, and ongoing support.
• Educate clients on Vicimus products to ensure they are leveraging all available features.
• Respond to Level 1 support inquiries and guide clients through basic system usage questions.
• Submit and track Level 2 technical tickets, including feature requests and product issues.
• Collaborate with the Creative Team to develop visually compelling marketing assets.
• Build strong client relationships through consistent communication and proactive outreach.
• Anticipate and address potential issues, initiating save procedures if required.
• Contribute ideas and feedback to improve internal processes and the overall product ecosystem.

Requirements

• 2+ years in customer success, account management, or client-facing roles; experience with SaaS or digital solutions is an asset.
• Excellent written and verbal communication skills.
• Automotive industry or dealership marketing experience is a must.
• Strong understanding of digital marketing strategies, especially within the automotive retail space, is a must.
• Demonstrated ability to interpret performance data and communicate insights clearly to clients.
• Tech-savvy and marketing-savvy, with the ability to learn new tools quickly.
• Proven ability to prioritize, multitask, and respond quickly to client needs.
• A strong grasp of the sales cycle, customer retention, and upselling.
• Exceptional communication skills—confident, persuasive, and clear.
• A proactive, reliable, "get-it-done" attitude.
• A passion for helping clients succeed and building long-lasting relationships.

Benefits

• Opportunity to work with leading automotive dealerships across the country.
• Collaborative team culture with supportive leadership.
• Exposure to innovative marketing technologies and evolving product lines.
• Opportunities for professional growth across Client Operations, Marketing, and Product.