Desk Manager

Subaru Métropolitain • Montréal, Quebec

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Expected salary range

up to $105,000

Job status

Full-time

Location

Subaru Métropolitain
Montréal QC, Canada

Workplace

On site

Schedule

Job schedule

Monday 09:00 to 20:00
Tuesday 09:00 to 20:00
Wednesday 09:00 to 20:00
Thursday 09:00 to 20:00
Friday 08h00 to 17h00

Job Description

We are seeking a passionate and customer-oriented Floor Manager to join the Subaru Métropolitain team, located in Saint-Léonard, Montreal, Quebec. As the operational leader of the sales floor and service department, you will be at the heart of the Subaru customer experience and the commercial success of our dealership.

Job Description Under the supervision of the operational management, you will lead and coordinate the daily activities of the sales and service floor, ensuring an exceptional customer experience while optimizing operational efficiency. You will work closely with the Sales and Service departments to ensure smooth processes, compliance with standards, and optimal presentation of vehicles and showroom spaces.

Key Responsibilities

  • Supervise and coordinate the sales floor and after-sales teams.
  • Greet customers, assess their needs, propose suitable Subaru solutions, and ensure quality follow-up.
  • Plan and optimize activity flow, appointments, and vehicle demonstrations.
  • Train, mentor, and evaluate the performance of staff; plan schedules and manage development initiatives.
  • Collaborate with the Sales and Service departments to achieve customer satisfaction and performance targets.
  • Ensure compliance with safety protocols, internal procedures, and Subaru standards.
  • Manage showroom merchandising and display of vehicles and accessories.
  • Analyze operational indicators and propose corrective actions to improve efficiency and profitability.

Profile

  • Minimum of 1 year of experience in a similar role or in operational team management, ideally in an automotive dealership or customer service sector.
  • Proven leadership, excellent communication skills, and a strong customer service orientation.
  • Ability to work in a dynamic, bilingual environment (French required; English an asset).
  • Knowledge of automotive sales and service processes; familiarity with POS systems and planning tools.
  • Organization skills, team spirit, and results-oriented mindset.
  • Availability for flexible hours based on activity flow and dealership needs.

What We Offer

  • Competitive salary
  • Cafeteria
  • Car allowance
  • Disability insurance and health and drug insurance
  • Travel insurance and life insurance
  • Performance bonuses
  • Employee discounts
  • Continuing education
  • Sick leave
  • Respectful and stimulating work environment within a recognized group of dealerships

Why Subaru Métropolitain

  • A culture focused on the customer, respect, and dedication to creating a memorable experience.
  • Opportunities for professional development and ongoing training within Tremblay Auto Group.
  • A dynamic team and an environment where everyone can shine and contribute to collective success.

Employment Type: Full-time Location: Saint-Léonard, Montreal, Quebec Job Level: Operational Floor Management Position

To perform the following tasks

Closing of sales «Closing / T.O.»
Dealer trades
Evaluating vehicles

Working conditions

Business closed on weekends
Cafeteria
Competitive compensation
Continual training
Disability insurance
Employees discounts
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Sick day off paid
Travel insurance

Candidates desired profile for this job

Experience

1 year as Desk Manager

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Driver's license

Passenger Car Driver's License

Softwares

Activix - CRM
Merlin (Sales)
VAuto

Qualities

Interpersonal skills
Leadership
Punctual

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Desk Manager
Subaru Métropolitain

Subaru Métropolitain

Business profile

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