Fixed Operations Director
Jaguar Land Rover Brossard • Brossard, Quebec
Fixed Operations Director
Expected salary range
up to $130,000
Job status
Location
Workplace
Job Description
Want to lead a high-performing team in the automotive sector? This position is for you! We are seeking a Service Operations Manager at Land Rover Brossard. You will be responsible for steering the service department and developing an exceptional customer experience, while ensuring operational performance and profitability of the department. Job Description
- Lead the after-sales service and supervise a team consisting of technicians, reception, and coordination staff to ensure high-quality services within the set timeframe.
- Define and monitor operational objectives and key performance indicators (KPIs) such as customer satisfaction, first-pass resolution rate, average repair time, and profitability.
- Optimize appointment scheduling, diagnostics, repairs, and billing processes; manage parts and stock inventory; ensure compliance with standards and procedures.
- Work closely with sales and the group’s network to maximize added services and customer loyalty.
- Ensure safety, quality, regulatory compliance, and develop and engage teams.
- Comply with safety standards and company procedures.
- Collaborate with parts, sales, and administrative departments.
- Train and develop employee skills.
- Maintain professional relationships with suppliers and partners. Profile
- Minimum of 3 years of experience in service management or operational management within the automotive industry.
- Relevant degree (e.g., administration, management, engineering) or equivalent; management and continuous improvement training are a plus.
- Proven leadership, excellent communication skills, customer service orientation, and ability to lead multidisciplinary teams.
- Proficiency with after-sales management tools (diagnostics, parts, warranty, scheduling, DMS/CRM) and performance analysis; results-oriented and problem solver.
- Ability to analyze performance indicators and make strategic decisions.
- Excellent communication and problem-solving skills.
- Bilingual in French and English preferred; ability to work in a dynamic environment and prioritize activities.
- Availability for a flexible schedule and to adapt to operational needs of the network. Desired Skills
- Leadership and team mobilization
- Organizational skills and priority management
- Results-oriented
- Analytical and planning mindset
- Excellent interpersonal skills Working Conditions
- Full-time position
- Salary between $100,000 - $130,000
- Social benefits according to company policy (group insurance, travel insurance, Employee Assistance Program, etc.)
- Professional work environment focused on operational excellence and technological innovation
- Integration into a growing automotive group with opportunities for advancement and internal mobility Are you a leader in the automotive field looking for a new challenge? Join our team and contribute to the excellence of our service department.
To perform the following tasks
Working conditions or benefits
Candidates desired profile for this job
Experience
Skills & Competencies
Qualities
Why work with us
Your pathway to benefits worthy of the greats in your profession:
Development that aligns with your ambition: with a continuous training offer;
Internal mobility within our 17 dealerships: with the opportunity to move and build a career with the biggest automotive brands;
A retirement savings plan (RRSP) with employer contributions: to help you save for retirement;
An employee assistance program (EAP): with free and confidential mental health and wellness consultations;
Unlimited access to telemedicine: for you and your family;
A favorable group insurance plan: including dental insurance;
A talent referral bonus of $1,000.
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fixed operations director Job in the automotive Sector in Brossard
Why This fixed operations director Position in Brossard Stands Out
Discover an automotive job opportunity for a fixed operations director in Brossard, offered by the employer Jaguar Land Rover Brossard in the automotive sector.
Canada Motor Jobs helps you apply easily and find a fixed operations director position that matches your skills, experience, and salary expectations.
This specific fixed operations director role in Brossard includes responsibilities defined by Jaguar Land Rover Brossard. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This fixed operations director job in Brossard is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at Jaguar Land Rover Brossard
This fixed operations director role is part of the service department within the automotive sector in Brossard.
The employer Jaguar Land Rover Brossard is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Brossard.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the fixed operations director Position in Brossard
What is the typical salary for a fixed operations director in Brossard?
Salary for a fixed operations director position in Brossard varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a fixed operations director role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a fixed operations director in Brossard?
Complete your profile with your experience, certifications, and salary expectations.
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Do fixed operations director responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a fixed operations director may include customer support, technical coordination, internal communication, and other tasks linked to