Fixed Operations Manager
Valleyfield Honda • Salaberry-de-Valleyfield, Quebec
Fixed Operations Manager
Expected salary range
up to $125,000
Job status
Location
Workplace
Job Description
Valleyfield Honda is seeking a Fixed Operations Director to lead the Service and Parts departments and ensure a high-quality customer experience while optimizing operational and financial performance.
Job Objective
Oversee all fixed operations activities (after-sales service and parts), ensure operational efficiency, customer satisfaction, and profitability, while maintaining compliance with Honda Canada standards and internal policies.
Key Responsibilities
- Set and achieve operational and financial objectives for the Service and Parts departments.
- Supervise and develop teams (recruitment, training, evaluations, succession planning) and foster a culture of operational excellence and safety.
- Optimize workshop processes (scheduling, flow, turnaround, quality) and parts management (inventory, purchasing, costs).
- Ensure compliance with Honda Canada standards, including warranties and customer satisfaction.
- Lead customer satisfaction initiatives: reduce intervention times, proactively manage claims, and continuously improve the customer experience.
- Define and monitor key performance indicators (KPIs), prepare regular reports, and propose corrective actions.
- Manage the fixed operations budget, operating costs, and investments in technology and tools.
- Collaborate with the Sales Department to optimize service programs and added value.
- Guarantee workplace safety, service quality, and regulatory compliance.
- Develop local partnerships and ensure effective supplier purchasing and service management.
Requirements
- Relevant degree (bachelor’s or equivalent) or equivalent experience in a similar position.
- At least 3 years of experience in managing or directing fixed operations (Service and Parts).
- Knowledge of automotive after-sales processes, policies, and Honda Canada programs.
- Strong financial management skills (budgets, costs, margins) and experience with service management systems and tools.
- Proven leadership, excellent communication, and problem-solving skills; customer-oriented with change management ability.
- Ability to work in a bilingual environment; French is required; English is a plus.
Profile
- Strategic leader capable of aligning operational goals with business strategy.
- Results-oriented with an analytical approach and strong autonomous decision-making skills.
- Ability to bring together multidisciplinary teams and inspire high standards of excellence and quality.
- Initiative, organized to prioritize actions in a dynamic environment.
Benefits
- Employee retirement plan
- Air-conditioned workshop
- Competitive salary
- Continuing education
- Vehicle allowance
- Disability insurance
- Employee discounts
- Medical and paramedical insurance
- Life insurance
- Prescription drug insurance
- Performance bonuses
- Gym
- Travel insurance
To perform the following tasks
Working conditions or benefits
Candidates desired profile for this job
Experience
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fixed operations manager Job in the automotive Sector in Salaberry-de-Valleyfield
Why This fixed operations manager Position in Salaberry-de-Valleyfield Stands Out
Discover an automotive job opportunity for a fixed operations manager in Salaberry-de-Valleyfield, offered by the employer Valleyfield Honda in the automotive sector.
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This specific fixed operations manager role in Salaberry-de-Valleyfield includes responsibilities defined by Valleyfield Honda. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This fixed operations manager job in Salaberry-de-Valleyfield is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at Valleyfield Honda
This fixed operations manager role is part of the service department within the automotive sector in Salaberry-de-Valleyfield.
The employer Valleyfield Honda is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Salaberry-de-Valleyfield.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the fixed operations manager Position in Salaberry-de-Valleyfield
What is the typical salary for a fixed operations manager in Salaberry-de-Valleyfield?
Salary for a fixed operations manager position in Salaberry-de-Valleyfield varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a fixed operations manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a fixed operations manager in Salaberry-de-Valleyfield?
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Do fixed operations manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a fixed operations manager may include customer support, technical coordination, internal communication, and other tasks linked to