Follow-up & Appointment Clerk

Confidential job posting • Saint-Charles-Borromée, Quebec

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Follow-up & Appointment Clerk

Job opportunity

Expected salary range

up to $19 / h

Job status

Full-time

Location

Workplace

Remote

Job Description

Job Description We are recruiting an agent dedicated to appointment scheduling and client follow-up in the service department within the automotive sector, for a remote position for residents of Quebec with a valid work status required. You will be an essential link in our relationship with clients, responsible for ensuring effective follow-up and providing a professional and warm experience during each interaction.

Daily Responsibilities

  • Welcome and guide clients: answer incoming calls with empathy and professionalism.
  • Conduct follow-ups: make outgoing calls to offer attentive and personalized service, schedule and follow up on appointments as needed.
  • Collaborate: work within a stimulating team where mutual assistance is at the core of daily activities.

Profile Sought

  • Autonomous and team-oriented; proactive; resourceful; positive attitude; professional.
  • Bilingual (French / English); comfortable on the phone and with IT tools.
  • Natural ease on the phone and excellent listening skills.
  • Minimum of one year experience in a similar role or in telephone customer service.

What Will Make a Difference

  • Ability to take initiative and propose solutions.
  • Customer service orientation and a sense of human contact.
  • Problem-solving skills and maintaining positive communication with clients.

Advantages and Conditions

  • Dynamic and motivating work environment; collaborative and human team; ongoing training.
  • Casual dress code; work from home.
  • 3 weeks of vacation per year.
  • Location in Quebec.

Additional Information

  • Further details available upon request.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Data entry
Follow-up of potential clients
Follow-up of web requests
Making appointments
Telephone / email solicitation

Working conditions or benefits

Bonus on the first anniversary of employment.
Continual training
Customer list
Laptop
No layoffs during off-peak periods
Paid training
Repair / Replacement of tools at employer's expense
Work and life balance
Work from home

Candidates desired profile for this job

Experience

1 year as Follow-up & Appointment Clerk

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Confidential job posting

Confidential job posting

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