Funding Supervisor – Automotive Finance

About the role

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees the Funding Department for the Dealer Finance Centre (DFC) in Canada, ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

Responsibilities

• Lead and drive a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide an excellent customer experience by taking responsibility for and ensuring the team successfully meets Service Level Agreements through assessing and assigning the queue.
• Identify opportunities for team members to achieve key performance indicators and product cycle times by providing relevant feedback and coaching during process observations, coaching, skill building and daily huddles.
• Complete all required daily management reviews and audits, track results and effectively resolve issues.
• Effectively manage the escalation queue within authority limits, document decisions, and escalate to the manager when needed.
• Respond to requests for information or clarification and provide explanations and rationales for all aspects of work.
• Maintain up-to-date knowledge of all business changes so that information can be relayed to team members, improving the day-to-day efficiency of the Centre.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which the team pursues effective and efficient operations in its respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations related to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk. This includes, but is not limited to, responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment; communicating vision, values and business strategy; and managing succession and development planning for the team.

Requirements

• Excellent communication and interpersonal skills to deal effectively with subordinates and liaise with other areas of the Bank.
• Excellent organizational skills.
• Ability to work in a fast-paced productivity environment.
• Strong knowledge of legislative, governance or regulatory rules, and Anti-Money Laundering/Anti-Terrorist Financing guidelines.
• Thorough knowledge of the operational guidelines and practices in the division and how they align with overall Bank processes and procedures.
• Thorough proficiency in Microsoft Office.
• College or University degree preferred, or minimum 2 years related experience in a position of similar responsibility.
• Knowledge of Automotive Financing industry lines would be beneficial.

Benefits

Working Conditions

• Work in a standard office-based environment; non-standard operating hours Monday – Friday 7:30am – 6:30pm Saturday 8:00am 5pm.
• Monitor and review reports and documentation for a significant part of the day.
• Work can be repetitious, with pressure to meet defined deadlines.
• Constant telephone interruptions.
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location: Canada: Ontario: Hamilton

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.