Inside Sales Support Specialist

About the role

The Inside Sales Support position provides sales and customer service support to Account Managers and customers by coordinating inquiries, quotations, orders, and follow-up activities for Electric Motors and Controls products.

This role serves as a key point of contact between customers and the sales team, ensuring timely and accurate communication, order processing, and resolution of customer needs.

The position requires strong organization, attention to detail, communication, and time-management skills, along with the ability to manage multiple priorities and build effective relationships in a fast-paced environment.

The role utilizes SAP and Microsoft Dynamics CRM to support efficient sales processes and deliver a high level of customer service.

• Compensation: CA$48,000.00 yearly
• Working hours: Full-time
• Location: Cambridge, ON

About the company

TECO-Westinghouse Motors (Canada) Inc. is an innovative and rewarding employer to work for. You will enjoy our corporate culture as well as a customer service oriented and teamwork environment.

We are a world leader in manufacturing electric motors and variable frequency drives; our product line includes premium efficiency and high-performance motors as well as motor controls, providing engineering services and large motor repairs.

Headquartered in Edmonton, Alberta, TECO-Westinghouse Motors (Canada) Inc. serves many industries including petrochemical, electric utility, pulp and paper, water/wastewater treatment, air conditioning, marine, mining and metals industries.

Responsibilities

• Partner with Account Managers to provide timely, accurate, and responsive service to customers throughout the sales process, including customer inquiries, order processing, quotations, follow-up, and expediting of information related to Electric Motors and Controls products.
• Serve as a key point of contact for customers and internal sales partners, establishing and maintaining professional, productive relationships that support customer satisfaction and business objectives.
• Process and maintain customer orders in SAP, ensuring accuracy, timely entry, appropriate follow up, and coordination with internal departments to support on-time delivery and fulfillment.
• Coordinate and prepare customer quotations using Microsoft Dynamics CRM, ensuring quotation are accurate, complete, and provided within established timelines.
• Respond promptly and professionally to customer inquiries received by telephone and email, providing information, coordinating follow-up, scheduling activities, and escalating issues when appropriate.
• Manage multiple priorities in a fast-paced environment, including order entry, quotation preparation, customer inquiries, order follow-up, and other sales support activities while maintaining accuracy and attention to detail.
• Maintain current knowledge of company products, processes, procedures, pricing, and systems to effectively support customers and Account Managers.
• Collaborate with internal departments and stakeholders to resolve customer issues, communicate order status, and facilitate the timely flow of information throughout the sales and order fulfillment process.
• Identify opportunities to improve customer service, communication, and sales support processes and proactively address issues that may impact the customer experience.
• Perform other duties and responsibilities as assigned.
• Regular attendance is an essential function of this position.

Requirements

• Highly organized, self-motivated, detail-oriented, and able to manage multiple priorities in a fast pace environment.
• Strong communication, time-management, and relationship-building skills are essential to establishing productive relationships with customers and internal stakeholders while supporting efficient sales operations and delivering exceptional customer experience.
• Excellent written and verbal communication skills, with strong computer literacy and proficiency in Microsoft Office applications, including Excel and Word; training will be provided on internal systems and applications, including Microsoft Dynamics CRM and SAP.
• Prior experience with Electric Motors and/or Controls is desirable, preferred.
• Applicants must be legally authorized to work in Canada on a permanent basis and must not require current or future employment sponsorship.
• Bachelor's degree preferred; or 3-5 years related experience and /or training with electric motors or Industrial Products; or equivalent combination of education and experience.
• ME/IE Engineering background strongly preferred.
• Computer knowledge required.
• Microsoft office proficiency is a must.

Benefits

The position details specify full-time employment in Cambridge, ON.

We thank all applicants, however only those selected for an interview will be contacted.