Internal service advisor

Porsche West Island • Montreal, Quebec

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Internal service advisor

Job opportunity

Salary according to experience

Apply with your own terms

Job status

Full-time

Location

Porsche West Island
Montreal, QC, Canada

Workplace

On site

Schedule

Job schedule

Monday 7h30 to 16h30
Tuesday 7h30 to 16h30
Wednesday 7h30 to 16h30
Thursday 7h30 to 16h30
Friday 7h30 to 15h

Job Description

Porsche West Island is looking for a detail-oriented and organized internal service advisor who wants to help deliver an after-sales experience worthy of the Porsche brand. You’ll work closely with technicians and the service team to support repair tracking and ensure information flows smoothly. Depending on the team’s needs, this role may also develop into a junior service advisor position working directly with customers.

Your responsibilities

  • Coordinate and track service files internally.
  • Liaise between technicians and the service team to clarify work requirements.
  • Gather and share the technical information needed to process requests.
  • Help prepare and follow up on work orders and estimates.
  • Ensure files are complete and follow-ups are handled diligently.
  • Gradually support customer communications, based on your experience and the development of the role.

The ideal candidate

  • At least one year of relevant experience in an automotive service environment.
  • A good understanding of how a repair shop operates and of after-sales service processes.
  • The ability to communicate clearly with both technical and non-technical contacts.
  • Strong organizational skills, attention to detail, and the ability to manage multiple follow-ups.
  • A professional attitude, team spirit, and commitment to quality service.
  • An interest in cars and a desire to deepen your technical knowledge.
  • Knowledge of SERTI software

At Porsche West Island, you’ll join a team that puts service quality and customer satisfaction at the heart of its work. You’ll have the opportunity to help maintain exceptional vehicles and build your experience, with the potential to take on more customer-facing responsibilities over time.

To perform the following tasks

•
Answer phone requests
•
Customer follow-up
•
Customer service
•
Follow up on repair and services
•
Making appointments
•
Open and close work orders
•
Prepare repair and service estimates
•
Service and products sales

Candidates desired profile for this job

Experience

•
1 year as Service Advisor
•
Or 1 year as Internal service advisor

Languages

Spoken languages

English
French

Written languages

English
French

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Porsche West Island

Porsche West Island

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