Luxury Automotive Customer Experience Representative
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Job Description
About the role
Deliver premium customer experiences at Mercedes-Benz Country Hills in Calgary, Alberta, with McManes Automotive Group, using strong communication, CRM accuracy, and personalized vehicle service. This is a full-time opportunity.
As a Business Development Representative, you will serve as the dealership’s primary guest contact throughout the customer journey. Handle inquiries, coordinate appointments, explain vehicles and promotions, and support personalized deliveries. Build relationships through proactive communication, careful documentation, and professional follow-up before and after purchases.
Bring professional communication, organized follow-through, and premium service standards to Mercedes-Benz guest relationships and vehicle deliveries.
Responsibilities
- Answer inquiries through phone, email, text, and online chat
- Schedule and confirm appointments with Brand Specialists
- Document guest interactions and follow-up tasks in CRM
- Prepare vehicles and demonstrate features during personalized deliveries
- Coordinate ownership transitions through post-purchase follow-up
Requirements
- High school diploma or equivalent
- Fluent verbal and written English
- Exceptional customer service and interpersonal skills
- CRM and Microsoft Office experience, including Outlook, Excel, and Word
- Automotive, customer service, hospitality, or luxury retail experience is an asset
McManes Automotive Group
Deliver premium customer experiences at Mercedes-Benz Country Hills through communication, CRM accuracy, and personalized vehicle service.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
luxury automotive customer experience representative Job in the :sector Sector in Calgary
Why This luxury automotive customer experience representative Position in Calgary Stands Out
Discover an automotive job opportunity for a luxury automotive customer experience representative in Calgary, offered by the employer McManes Automotive Group in the :sector sector.
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About the Current Position at McManes Automotive Group
This luxury automotive customer experience representative role is part of the :en_department department within the :sector sector in Calgary.
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Frequently Asked Questions About the luxury automotive customer experience representative Position in Calgary
What is the typical salary for a luxury automotive customer experience representative in Calgary?
Salary for a luxury automotive customer experience representative position in Calgary varies based on experience, employer type, and the :sector sector.
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What skills are usually required for a luxury automotive customer experience representative role?
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Do luxury automotive customer experience representative responsibilities vary depending on the employer?
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