National Administration Leader, Dealership Practice

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

About the role

The National Administration Leader is a national service and operations leadership role responsible for the administrative backbone of HUB’s Dealership Insurance Practice. This role leads a distributed administrative team, strengthens service delivery standards, and ensures operational consistency across client onboarding, policy administration, renewals, data integrity, and reporting. Working closely with producers, account teams, carrier partners, and practice leadership, the incumbent will build scalable workflows, improve turnaround times, and reinforce a high-accountability, client-focused service model. This is an ideal opportunity for an experienced insurance operations leader who is equally comfortable leading people, improving processes, and working inside core brokerage systems such as EPIC.

Responsibilities

• Lead the national administrative function for the Dealership Insurance Practice, including onboarding, coaching, workload planning, and performance management of support staff.
• Establish and monitor service standards, workflows, and key performance indicators to improve consistency, timeliness, quality, and client experience.
• Oversee data integrity within EPIC and related insurer and broker systems, ensuring accurate documentation, reporting, and audit readiness.
• Manage the administrative components of the renewal cycle, including timelines, follow-up discipline, file quality, and adherence to service commitments.
• Partner with producers, account managers, and leadership to align administrative capacity with business growth, client needs, and seasonal workload demands.
• Identify and implement process improvements, standard operating procedures, templates, and controls that reduce rework and increase efficiency.
• Support regulatory and carrier compliance by maintaining disciplined documentation standards and reinforcing internal policies and best practices.
• Produce and analyze operational reporting to identify trends, capacity gaps, service bottlenecks, and opportunities for continuous improvement.
• Act as a key stakeholder in system optimization, change management, and cross-functional initiatives that impact service delivery within the practice.
• Foster a collaborative, service-oriented team culture grounded in accountability, communication, and continuous development.

Requirements

• 7+ years of progressive experience in insurance operations, administration, or service leadership within a brokerage, insurer, MGA, or closely related financial services environment.
• Demonstrated success leading administrative or service teams across multiple locations, with strong coaching, change management, and performance management capability.
• Strong understanding of brokerage workflows including policy administration, endorsements, renewals, documentation standards, and client service expectations.
• Hands-on experience with EPIC or comparable broker management systems, with a strong focus on data quality, reporting, and workflow discipline.
• Proven ability to design, document, and improve processes in a fast-paced environment while balancing service quality, compliance, and efficiency.
• Excellent organizational, project management, and stakeholder management skills, with the ability to prioritize across competing demands.
• Strong written and verbal communication skills and the confidence to work with leaders, frontline teams, and external partners.
• High attention to detail and sound judgment in handling sensitive client, operational, and compliance matters.
• Post-secondary education in business, insurance, or a related discipline is preferred; CAIB, CIP, RIBO, or relevant provincial licensing/designation is considered an asset.
• Experience in dealership, automotive, affinity, warranty, or specialty insurance environments is a strong asset.

Benefits

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• Flexible working arrangements and generous time-off policies
• HUB-sponsored training programs, tuition reimbursement, and other development opportunities
• Reimbursements for professional licensing and membership fees
• Special discounts on events, travel, accommodations, and personal home & auto insurance
• Active engagement in local community initiatives