Pre-Assessment Agent – Automotive Software Support

Job opportunity

Expected salary range

$32

Job status

Full-time

Location

HCLTech
Moncton

Workplace

On site

Job Description

As a Pre-Assessment Agent for Automotive Software Product Support, you'll play a crucial role in aiding dealerships with diagnostic software and hardware issues tied to vehicle modules and systems. You'll provide initial responses, troubleshoot, and ensure timely resolutions while adhering to company standards. Your responsibilities will include monitoring transactions, assisting with technical inquiries, and escalating unresolved issues when necessary. With a focus on customer service and team collaboration, you'll contribute to seamless communication and efficient problem-solving.

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Pre-Assessment Agent – Automotive Software Support
HCLTech

HCLTech

Join as a Pre-Assessment Agent in Automotive Software Support and become a key player in assisting dealerships with vehicle diagnostics! Leverage your bilingual skills in an engaging role where you troubleshoot and resolve issues, helping ensure smooth operational processes. Collaborate with various departments, enhance your technical expertise, and provide top-tier customer service. 🚗🔧

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